Job Summary – IT Administrator
We are seeking to hire a motivated functional IT Administrator to manage, monitor, and support computer systems. In this role, the ideal candidate will be required to diagnose and support problems, install software patches and upgrades, monitor networks and servers, manage data security, and ensure that computer systems in all the shops and for administrative staff are optimized and run efficiently.
Additionally, the top-notch candidate for the role should possess excellent problem-solving and critical thinking skills, extensive technical knowledge, and good task management abilities. The candidate should be able to optimize systems' efficiency, improve network security, provide timely technical support, and introduce new technology to the organization.
Duties and Responsibilities:
- Strong understanding of computer hardware.
- Knowledge of networking basics (LAN/WAN, firewalls, data security).
- Ability to install, configure, and maintain system hardware.
- Offer support to GAAP and PILOT systems
- CCTV camera installation, configuration and troubleshooting
- Ensure all TV menu screens for the stores are running and up to date
- Ensure all Music systems in the stores are running
- Installation of ceiling and wall-mount speakers
- Ensure all Stores have internet and all computers are online
- Printer installation, configuration and support; in stores and head office (HO)
- Email configuration and support. (HO and stores)
- Ensure all prices for GAAP menu items in stores are up to date and correct
- Ensure that all store employees are enrolled in the GAAP system
- Ensure that former Simbisa employees are deactivated in all systems.
- Familiarity with backup systems and disaster recovery planning.
- Understanding of system integrations (connecting financial tools, POS systems, etc.).
- Troubleshooting & Problem Solving
- Ability to diagnose and resolve hardware/software issues quickly
- Skilled in root-cause analysis for system downtime or data inconsistencies.
- Comfort with preventive maintenance to minimize disruptions during close cycles.
- Ability to translate accounting needs into IT requirements (e.g., system capacity, uptime, performance).
- Strong communication skills for working with accountants, auditors, and operations teams.
- Keeping accurate logs of system changes, upgrades, and maintenance.
- Documenting hardware setups that support financial reporting systems.
- Following internal control protocols when making technical changes.
- Adaptability and continuous learning
- Staying updated on technologies and hardware trends.
- Providing technical support to users and resolving technical errors.
- Responding to queries on the phone, via email, in person, or through remote access.
Qualifications & Skills:
- GCE O’Level Certificate
- Bachelor's Degree in Computer Science/Engineering or relevant field
- Minimum five (5) years’ experience
- Industry experience in Quick Service Restaurants is an added advantatage
- Proven experience in managing an IT department.
- Experience in IT infrastructure planning and development.
- Experience in managing budgets, departmental costs.
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Must be of sober mind and without a criminal record.
- Strong communication and interpersonal skills.
- Problem-solving and decision-making skills
Location: Lusaka
Salary: Negotiable
Nationality: Zambian
All candidates who meet the above criteria should send their CV's and qualifications to zambiarecruitment@zm-simbisa.com no later than Friday, 10th October 2025.
Only shortlisted candidates will be contacted.
