Purpose of the Role
The Human Resources Officer supports the mission of the International Crane Foundation (ICF) by providing support for our employees and supervisors in Zambia so they can achieve our Mission. Responsibilities include leading the recruitment, hiring, and onboarding of the staff, ensuring compliance with labour laws, maintaining employment policies and procedures as they relate to business objectives, conducting check-in and exit interviews, and advising managers on personnel matters. As a steward of our culture, the role will inspire, lead, educate, and communicate the values of ICF through sound people management. The incumbent acts as the primary HR liaison between regional offices and Global HR.
Key Responsibilities:
The position performs these duties on a regular basis. Actual day-to-day assignments may differ.
· Manage the hiring process, including writing advertisements, posting open positions, reviewing resumes, coordinating and conducting interviews, conducting reference and background checks, and drafting offer letters. This includes the development of ToR’s with management.
· Provide new employee orientation, on-boarding, and (one-month check-ins) to foster positive attitudes toward ICF organizational objectives,using these tasks to help foster an employee friendly culture amongst all our staff.
· Coordinate annual and semi-annual Performance Review process by notifying team of event schedule, providing appropriate documents, and tracking completions.
· Provide employee relations support to managers and employees for conflict resolution, performance issues, and other related matters. Serve as a link between management and employees by handling questions and helping resolve work-related issues.
· Ensure all HR practices comply with local labour laws, regulations, and statutory requirements.
· From time-to-time other duties will be assigned.
Qualifications and Experience:
Required:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 5 or more years’ experience in Human Resources
- Full membership in the Zambia Institute of Human Resources Management (ZIHRM) and be fully licensed
- Demonstrated understanding of labour laws and HR practices in Zambia
- Demonstrated experience managing diverse teams across multiple countries in the East Africa region
- Experience in developing and implementing HR policies and procedures.
- Strong leadership and interpersonal skills, with experience advising management.
Preferred:
- Experience working in a global organization.
- Familiarity with international donor-funded organizations
Key Competencies
· Ability to preserve and maintain the highest degree of confidentiality with poise, tact, and diplomacy.
· Experience handling multiple demands simultaneously by organizing, prioritizing competing deadlines, and completing work accurately and timely.
· Excellent written and verbal communication skills, including speaking clearly and persuasively to individuals and groups, listening effectively, and responding well to questions from staff and colleagues.
· Analytical, with the ability to identify problems; collect, organize, and analyze information; and make appropriate decisions or recommendations to resolve problems within defined scope of responsibilities.
· Detail oriented, demonstrating accuracy, thoroughness, and strong attention to all aspects of duties.
· Work as a constructive member of the ICF team, including the free sharing of information and technical expertise as needed.
· Possess cultural sensitivity and cross-border collaboration
Working Relationships
- Internal: Regional Country Directors, HR Officers, Finance teams, Program teams, VP of Africa, Global HR team.
- External: Legal counsel, government agencies, consultants, recruitment firms, and benefits providers.
Travel Requirements
Within country with the possibility of travel to other countries on rare occasions
The International Crane Foundation is an equal-opportunity employers.
To apply, please email your CV and introductory letter for this position to icfjobs@savingcranes.org . Please put “Zambia HR” in the subject line.
CV’s should be limited to no more than 4 pages. Please do not attach any additional materials. If needed applicants will be requested to supply this information.
ICF will only contact those who are shortlisted for interviews. ICF reserves the right to not fill this position. All applications will be treated in the strictest confidence.
Closing date to apply: November 5th, 2025
