About Us
Exponent Technologies is a growing technology solutions company specializing in ICT infrastructure, networking, software systems, and technical support. We are looking for a passionate and motivated IT Intern to join our dynamic IT Department. This internship offers hands-on experience and exposure to real-world IT operations in a professional environment.
Responsibilities
The IT Intern will work under the supervision of senior IT staff and assist in the following areas:
Technical Support:
- Provide first-level support to staff for hardware, software, and network issues.
- Troubleshoot computers, printers, and other peripherals.
- Assist in the installation and configuration of computer systems and applications.
- Support the setup, monitoring, and maintenance of LAN/WAN connections.
- Assist in managing user accounts, permissions, and access control.
- Monitor network performance and report issues.
- Engage in proactive customer service, ensuring information is accessible and responsive to client needs.
- Help with hardware upgrades, repairs, and inventory updates
- Support installation of licensed software and updates.
- Document IT assets and system configurations.
- Assist in implementing basic cybersecurity practices and system protection.
- Help with antivirus updates, data backup, and safe data handling procedures.
- Maintain records of IT support requests and resolutions.
- Participate in preparing IT activity reports.
Required Skills & Qualifications
- Currently pursuing or recently completed a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Basic understanding of Computer hardware and operating systems (Windows, Linux), Networking fundamentals (IP, DNS, routers, switches, firewalls), Microsoft Office 365 / Google Workspace
- Knowledge of basic troubleshooting techniques.
- Good analytical and problem-solving skills.
- Strong attention to detail and willingness to learn.
- Excellent communication and teamwork abilities.
Added Advantage
- Familiarity with PBX systems, CCTV setup, or server configuration.
- Experience with Microsoft Active Directory or cloud services.
- Basic knowledge of web technologies or scripting languages (HTML, Python, or PowerShell).
What We Offer
- Practical experience in a professional IT environment.
- Mentorship from experienced IT professionals.
- Opportunity to work on live projects and system deployments.
- A supportive and learning-driven culture.
- Potential for full-time employment based on performance.
How To Apply
Send your CV and a brief cover letter explaining your interest in the internship to info@exponent.co.zm with the subject line: “Application for IT Intern – [Your Name]”
Deadline: 30/11/2025
