Zimworx is looking for motivated and proactive Customer Care / Customer Service Representatives to join our team. This role is ideal for individuals who excel at problem-solving, enjoy interacting with clients, and thrive in a fast-paced customer-focused environment.
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently while maintaining a positive experience.
- Maintain detailed records of interactions, transactions, and feedback.
- Collaborate with internal teams to ensure seamless customer service.
- Identify opportunities to improve service delivery and customer satisfaction.
Requirements:
- A degree qualification is a must (Bachelor’s in Business, Communications, or a related field).
- Prior experience in customer service, call centers, or related roles is advantageous.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to handle challenging situations with professionalism and patience.
- Proficiency in Microsoft Office Suite and CRM systems.
- Friendly, approachable, and customer-focused mindset.
- Comfortable working in a fast-paced, dynamic environment.
