1. Store Manager x10
Yalelo is looking for a Store Manager to Manage the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
Location: The roles will be based in Lusaka, Kitwe, Mufulira, Mumbwa, Mokambo, Kitwe, Mansa, Katima Mulilo, Isoka and Luwingu.
The Right Fit candidate will:
• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.
The Store Manager Must Have:
• Diploma In Sales and Marketing or relevant qualification (preferred).
Grade 12 Certificate.
• Years’ experience in the desired field with any added preferences such as certifications and affiliations.
• Customer Service Experience.
• Leadership Experience: Experience in similar position is an added advantage.
• Experience in FMCG industry is an added advantage.
2. Store Supervisor x13
Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
Location: The roles will be based in Lusaka, Mufulira, Chipata, Mumbwa, Kipushi, Mokambo, Kitwe, Mansa, Katima Mulilo, Solwezi, Kawambwa, Isoka and Luwingu.
The Right Fit candidate will:
• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.
The Store Supervisor Must Have:
• Diploma In Sales and Marketing or relevant qualification (preferred).
• Grade 12 Certificate.
• Years’ experience in the desired field with any added preferences such as certifications and affiliations.
• Customer Service Experience.
• Leadership Experience: Experience in similar position is an added advantage.
• Experience in FMCG industry is an added advantage.
3. Store Assistant x4
Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
Location: The roles will be based in Mpika, Mufulira Manyama and Katima Mulilo.
The Right Fit candidate will:
• Greet and welcome customers to the store in a pleasant manner.
• Assist in displaying products in an easy-to-locate manner.
• Consistently utilises best practice standards in providing customer service in the retail store.
• Assisting customers in locating desired items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.
• Addresses and resolves customers’ complaints in a professional manner.
• Maintains in-depth product knowledge to provide advice and recommendations as needed.
• Inspects items and products for any damages and spoilage.
• Assists stores staff in monitoring stock inventory.
• Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles.
• Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.
The Store Assistant Must Have:
• Grade 12 Certificate.
• 1 Years’ experience in the desired field.
• Customer Service Experience.
• Experience in FMCG industry is an added advantage.
Note:
• This is a full-time position and the successful candidate must be available to work weekdays and weekends.
• Only shortlisted candidates will be contacted.
• Apply with your application letter and CV to careers@yalelo.com ; stating which Store Location and Position you are applying for.
• Remember to indicate the job title and location you are applying for in your application subject line.
