Job Summary
We are looking to hire a Lodge Manager who will play a crucial role in ensuring the smooth and efficient functioning of all lodge operations. Your responsibilities will include managing staff, overseeing guest services, and submitting regular reports to the Board of Directors.
Key Duties and Responsibilities
Operational Management:
Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
Ensure all lodge facilities are well-maintained and adheres to health, safety, and hospitality regulations.
Monitor and manage room reservations, guest services, and housekeeping processes.
Promote the lodge through digital platforms, travel agencies, and local partnerships. Drive occupancy
and revenue.
Staff Management:
Recruit, train, and supervise lodge staff members.
Foster a positive and collaborative work environment.
Conduct regular performance evaluations and provide constructive feedback.
Schedule staff shifts and manage workload distribution.
Guest Services:
Ensure a high level of customer satisfaction through excellent guest services.
Address and resolve guest concerns or issues promptly.
Monitor guest reviews and feedback to identify areas for improvement.
Financial Management:
Monitor budgetary guidelines and financial performance.
Implement cost-control measures without compromising guest experience.
Collaborate with the finance department on budget planning and reporting.
Report Generation:
Prepare and submit comprehensive weekly reports to the Board of Directors .
Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
Highlight notable achievements, challenges, and proposed solutions
Qualifications, Skills, Proficiencies, Experience and Exposure
- Minimum of a Diploma in Hospitality Management, Business Administration, or a
related field.
- Proven 3 years’ experience in lodge or hotel management, with a track record of success.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of hospitality industry trends and best practices.
- Effective communication skills, both verbal and written.
- Ability to work collaboratively with diverse teams.
- Flexibility to adapt to changing priorities and guest needs.
- Previous experience in generating and presenting reports.
