CALL FOR REGISTRATION OF CVS
We are inviting suitably qualified and motivated individuals to submit their CVs for consideration for the following positions:
1. Quality Assurance Staff
Key Requirements:
- Grade 12 certificate
- Fluent in English (spoken & written)
- Highly observant and detail-oriented
- Computer literacy
- Proactive and able to work independently
- Willingness to work shifts is mandatory
Key Responsibilities:
· Evaluate customer interactions across various platforms to ensure quality and compliance.
· Monitor live chats.
· Collaborate with support and technical teams to highlight trends and recommend process enhancements
· Assist in maintaining internal QA standards.
2. Risk Staff
Key Requirements:
- Grade 12 certificate
- Solid knowledge of sports and betting behaviour
- Strong analytical and pattern recognition skills
- Proficiency in computer navigation
- Able to work under pressure and make real-time decisions
- Willingness to work shifts is mandatory
Key Responsibilities:
· Monitor transactions, betting activity, and user behavior for potential fraud or abuse.
· Conduct real-time risk assessments and intervene when necessary.
· Analyze trends and anomalies in sports betting and gaming data.
· Report suspicious activities and work closely with the compliance and security teams.
3. Customer Support Staff
Key Requirements:
- Grade 12 certificate
- Good spoken and written English
- Fast, accurate typing and strong multitasking abilities
- Computer literate and customer-focused
- Solutions-driven
- Willingness to work shifts is mandatory
Key Responsibilities:
· Respond to customer inquiries through live chat in a timely and accurate manner.
· Guide users through site navigation, account management, betting rules, and game features.
· Troubleshoot issues and escalate unresolved problems to the appropriate department.
· Maintain a high level of customer satisfaction through clear communication and support.
4. Reconciliation Staff
Key Requirements:
- Grade 12 certificate
- Proficiency in Microsoft Excel
- Strong numerical and analytical skills
- Detail-oriented with a high level of accuracy
- Able to work under pressure and meet deadlines
- Willingness to work shifts is mandatory
Key Responsibilities:
· Reconcile daily transactions from various payment gateways and platforms.
· Investigate and resolve discrepancies in reports and balances.
· Maintain and update reconciliation reports and logs.
How to Apply:
Kindly submit you CVs with the position title clearly indicated in the subject line to: titamenji@invictushill.co.zm and trust@invictushill.co.zm
