Background
On Call Africa (OCA) was set up by a group of doctors and international development experts, all with a shared desire to improve access to healthcare and health outcomes within rural communities. Looking to support communities with traditionally poor access to medical professionals and amenities – Zambia was selected due its low ratio of doctors to people. Following a consultation with the Ministry of Health, the Southern Province was selected as the starting point.
Our work in Zambia
On Call Africa collaborate with the Zambian Ministry of Health, supporting the achievement of their strategic objectives. We ensure that our work is embedded at all levels of the health system to ensure co-production takes place to develop programmes that meet national objectives, as well as locally identified needs.
On Call Africa operates at every level of the health system, helping to shape policy and design quality programmes, while also piloting and testing programmes at rural health facility, and community level, to build evidence of what does and does not work.
Through our 2022-2026 strategy our aim is to support improved access to quality healthcare in rural areas through:
· Improving access to and quality of healthcare for rural communities
· Strengthen community health programmes
· Influence policy and practice in the rural health system
· Expand our reach
On Call Africa has an immediate need for highly competent candidates to fill this position.
Position Summary
The Finance and Operations Manager will oversee financial operations and office administration for the Livingstone office, ensuring compliance with donor requirements, statutory regulations, and internal policies. This role will strengthen financial management systems, streamline operational processes, and support strategic decision-making.
Key Responsibilities
Financial Management
- Manage day-to-day financial operations, including budgeting, forecasting, and cash flow management.
- Prepare monthly financial reports, donor reports, and management accounts.
- Ensure timely and accurate processing of transactions and reconciliations.
- Oversee payroll and statutory returns.
- Monitor and manage bank accounts and cash flow.
Operational Oversight
- Manage procurement processes and maintain asset and inventory registers.
- Ensure compliance with organizational policies and Zambian regulations.
- Supporting with office administration and operational support functions.
- Implement and monitor internal controls for finance and operations.
- Support HR processes related to recruitment and onboarding in the Finance Unit.
Compliance and Reporting
- Ensure adherence to donor compliance requirements and internal controls.
- Prepare supporting documentation for audits and donor reporting.
- Maintain accurate records for statutory filings and tax compliance.
- Ensure timely submission of financial reports to management and donors.
- Coordinate with external auditors during annual audits.
Team Leadership
- Supervise and mentor the Finance Assistant.
- Build capacity within the finance and operations team.
- Foster collaboration between finance and programming teams.
- Conduct performance reviews and provide feedback.
- Promote adherence to organizational values and ethics.
Basic Requirements
- Full CA Zambia, CIMA, ACCA
- Bachelor’s degree in accounting, Finance, or related field.
- Professional membership with ZICA (mandatory).
- Minimum 5 years’ experience in financial and operational management.
- Strong knowledge of Zambian tax laws and donor compliance.
- Proficiency in accounting software and MS Excel.
Preferred Qualifications
- Experience in NGO or development sector.
- Leadership and team management experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
On Call Africa is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.
Please send your updated CV and Cover letter not later than 16th January 2026 to recruitment@oncallafrica.org. Do not share any copies of your qualifications and the subject line should be “FINANCE AND OPERATIONS MANAGER”.
