Position Title:
Sales and Stores Officer
Location:
Chisamba, Zambia
Reporting To:
Branch Manager / Head of Sales
Job Purpose
The Sales and Stores Officer will be responsible for driving branch sales performance while ensuring effective management, control, and accountability of inventory (stores). The role combines customer-facing sales responsibilities with disciplined stock control, system-based inventory management, and accurate reporting to support efficient branch operations.
Key Responsibilities
1. Sales & Customer Service
- Attend to walk-in customers and provide accurate product information, quotations, and pricing.
- Promote company products and services to farmers, contractors, and agribusiness clients in Chisamba and surrounding areas.
- Prepare sales orders, delivery notes, and invoices using approved systems.
- Follow up on quotations and customer inquiries to convert leads into sales.
- Maintain strong customer relationships and handle customer issues professionally.
- Support branch sales promotions and marketing initiatives.
2. Stores & Inventory Management
- Receive, inspect, and record all incoming stock in the inventory management system.
- Issue stock strictly against approved documentation and system authorization.
- Maintain accurate inventory records using inventory systems and manual controls where applicable.
- Conduct regular stock counts (daily spot checks, monthly and quarterly stock takes).
- Investigate, document, and report stock variances, damages, and obsolete or slow-moving items.
- Ensure proper storage, labeling, and housekeeping of stores at all times.
3. Stock Control, Systems & Reporting
- Monitor stock levels using the inventory system and prepare timely reorder requests.
- Ensure all stock movements (receipts, issues, transfers, returns) are accurately captured in the system.
- Prepare and submit regular sales, stock, and variance reports using Microsoft Excel.
- Assist with consignment stock tracking and reporting where applicable.
- Ensure compliance with internal controls, inventory procedures, and audit requirements.
4. Administration & Coordination
- Liaise with procurement, logistics, and finance teams on stock movements and documentation.
- Ensure all sales are correctly captured for billing, revenue recognition, and customer statements.
- Maintain proper filing of sales and stock documentation (physical and electronic).
- Perform other branch administration duties as assigned.
Key Performance Indicators (KPIs)
- Achievement of sales targets
- Accuracy of inventory records (system vs physical stock)
- Timeliness and accuracy of reports
- Reduction in stock variances and slow-moving inventory
- Compliance with company policies and controls
Qualifications & Experience
- Minimum Grade 12 Certificate
- Degree in Sales, Business Administration, Logistics, Stores Management, or a related field (added advantage)
- Minimum 2–3 years’ experience in sales and/or stores/inventory management
- Experience using inventory management systems / ERP systems
- Experience in agricultural, irrigation, hardware, or spare parts environment is an added advantage
Skills & Competencies
- Proficient in Inventory Management Systems
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
- Excel skills for stock reconciliation, reporting, and analysis
- Good numerical, analytical, and record-keeping skills
- Strong sales, negotiation, and customer service skills
- Excellent communication and interpersonal abilities
- High level of integrity, accountability, and attention to detail
- Ability to work independently with minimal supervision
Other Requirements
- Willingness and ability to be based in Chisamba
- Flexibility to work extended hours during peak seasons
