The Tier 3 Specialist ensures service activation and service assurance in the operations division and manages effective and efficient project roll outs.
Provides High Level support for all customer base.
Configures, installs and maintains network devices.
Supports & troubleshoots network services.
PRIMARY FUNCTIONS
•Liaises with service providers and partners around network planning, solution & integration.
•Compiles and updates network documentation.
•Network Management.
•Visits data centres for network related actions, including installation and maintenance.
•Applies upgrades and patches to core network.
•Ensures Core Network device configurations have been backed up.
•Liaises with R & D on new solutions.
•Provide support and monitoring of Core Network elements.
•Reporting on Core networks.
•Provides high level technical support to the second line support team (Tier 2) for all FastNet products.
•Maintaining the integrity of the Company's management systems.
•Provides support with technical process documentation for network solutions to relevant divisions.
•Tests and deploys new Core firmware.
•Network capacity planning.
•Improve Network availability and reliability.
•Develop Proactive approach to Network Management.
•Ensures Network operational readiness for the deployment of new product and services.
•Manages core network implementation and architecture.
•Manages core network devices and software versions.
•Provides Monthly reports.
•Manages customer escalation when necessary.
•Liaises with 3rd party vendors.
•Engages the client and service provider on network requirements.
Performs network profiling & reporting.
Job related Skills
•Sound people skills.
•Strong WIFI knowledge and experience.
•Good communication skills, verbal and written.
•Team Player.
•Customer Focus.
•Integrity.
•5 years Cisco knowledge and experience.
•Ability to work under pressure/ High energy and be flexible.
•Affinity for Technology.
•High level of commitment.
•Interpersonal skills.
•MPLS VPN networks.
•Security.
•Solid understanding of all network protocols.
•Solid understanding of network management and traffic engineering.
•Ability to lead and drive technical projects.
•Ability to support and troubleshoot Network related issues.
MINIMUM QUALIFICATIONS:
•Minimum of 5 years of Network Technical Support, Network Engineering and design.
•Experience in supporting, designing and implementing LAN, WAN and WiFi Networks. Layer 2 and layer 3.
•Experience with Network Management Tools.
•CCNP, CCIP, CCSP or higher essential.
•Own transport.
