Clinical Program Coordinator – FULL TIME
Location – Lusaka
Reports to: CountryProgram Manager
This position also maintains functional reporting lines to the Medical
Director of the assigned country clubfoot program and to Hope Walks
Director of Technical Support for quality clinical oversight.
Frequency of Travel: Travel up to 25% will be required to provide oversight of program
activities.
POSITION OVERVIEW:
To support the overall functioning of the assigned country's Clubfoot Program in an effort to
eliminate clubfoot as a disability and fulfill Hope Walks' mission. The position will maintain a
focus on providing supervision, training, and mentoring to ensure effective and high-quality
clinical treatment of clubfoot in the assigned country.
All employees of Hope Walks are expected to support and embody the following Core Values:
· Striving for Excellence: In all aspects of our work, we confidently pursue the highest
quality of care and service for children, families, and our stakeholders.
· Working in Partnership: We intentionally develop constructive, long-term relationships, knowing that we maximize our impact by working together.
· Living with Integrity: As Christ is our example, we act and speak with truth and
consistency.
· Serving with Compassion: We are motivated to relieve suffering and offer hope with kindness and empathy.
This position requires the employee to be in agreement with the declarations of the
Statement of Faith.
ESSENTIAL DUTIES:
1. Develop and educate a strategic network of Ponseti-trained clubfoot clinicians to ensure
quality clinical treatment is provided in Hope Walks partner clubfoot clinics.
2. Manage the activities related to the national clubfoot program's clinical services within
the approved annual budget and strategic operational plan.
3. Ensure appropriate documentation and reporting by clinicians and clinic coordinators.
4. Utilize the Patient Assessment Toward Healing (PATH) digital health tool and Hope Walks’ established Key Performance Indicators (KPIs) to ensure all clinical activities and
outcomes meet or exceed strategic objectives.
5. Assist in solving any clinical challenges, seeking appropriate support from the Program
Manager, Country Medical Director, and other Hope Walks leadership.
6. Undertake regular planning and program review with the Program Manager and Country Medical Director to ensure collaboration and alignment of activities with the country's strategic plan.
7. Provide advice and insight on clinical program quarter budgetary needs to the Program
Manager.
8. Provide continual feedback on clinical services to the Program Manager and other
identified partners within the agreed-upon and established timeframes and reporting
formats.
9. Facilitate ongoing training, workshops, and seminars for clinicians on the correct
management of clubfoot with the Ponseti method, including patient documentation.
10. Provide supervision and mentoring of Ponseti providers, putting in place strategies to
ensure high-quality treatment.
11. Actively develop and maintain clinical partnerships with relevant organizations, partners, and entities to ensure local ownership and commitment to the Hope Walks clubfoot program with particular attention to brace production, supply and quality, and the procurement of quality medical supplies.
12. Ensure each partner clinic always has the necessary supplies and materials needed for
quality clubfoot treatment and care.
13. Maintain a list of suppliers, routinely updating quotes every three years to ensure the
best quality/cost ratio possible.
14. 14. Utilize data to monitor and ensure the clinics' appropriate use of supplies according to patient numbers.
15. Through national program approval processes, manage reimbursements of fees to clinic
sites for work completed on receipt of reports.
16. Create and educate networks for early detection, patient referral, community
sensitization, and awareness raising.
To perform this position successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities
to perform essential duties.
OTHER DUTIES
Please note that this position description does not aim to encompass or include a
comprehensive listing of activities, duties, or responsibilities required of the staff member in
this position. Duties, responsibilities, and activities may change at any time, with or without
notice.
EDUCATION/EXPERIENCE REQUIREMENTS:
1. Bachelor Degree, in a relevant clinical or allied health area, such as
Physiotherapy, Clinical Officer, Orthopedic Technician, Medical Doctor
2. Required language: English and fluency in at least one language relevant to the region
3. A minimum of three years experience and demonstrated competence in the Ponseti
Method of clubfoot treatment
4. Demonstrated ability to provide teaching and training of clinical skills
5. Prior supervisory background
KNOWLEDGE, SKILLS & ABILITIES:
1. Demonstrated commitment and willingness to work in accordance with the mission and
statement of faith of Hope Walks.
2. Good interpersonal, negotiation and communication skills (both written and verbal).
3. Demonstrated ability to motivate people and work effectively in teams and partnerships
with a diverse group of stakeholders.
4. Demonstrated initiative and able to work semi-independently and solve problems.
5. Demonstrated proficiency in computer-based skills, including Microsoft Office products, Google Drive, G-suit and DHIS2
COMPETENCIES:
1. Attention to Details - Able to be alert in a high-risk environment; follow detailed
procedures and ensure accuracy in documentation and data; carefully monitor
processes; concentrate on routine work details, and organize and maintain a system of records.
2. Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs;
manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
3. Communication Skills - Able to clearly present information through the spoken or
written word; read and interpret complex information; listen well.
4. Initiative, Flexibility, & Problem Solving - Voluntarily undertakes additional
responsibilities, remains open-minded and changes opinions on the basis of new
information; perform a wide variety of tasks and change focus quickly as needed; able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; review facts and weigh options.
5. Leadership - Able to assume a role of authority as necessary; advocate new ideas, even
when risk is involved; set an example for coworkers; delegate responsibility and
empower direct reports to make decisions; provide constructive feedback to others.
6. Training, Mentoring and Coaching - Able to identify gaps in knowledge and enhance
clinical skills in a supportive and positive manner, able to measure and reflect on
outcomes of teaching / coaching efforts and adjust methods accordingly, able to adjust
teaching style to suit learner needs.
7. Relationship Management - Able to develop rapport with others and recognize their
concerns and feelings: build and maintain long-term associations based on trust; help
others.
8. Monitoring, Evaluation, & Learning - Able to maintain a focus on outcomes and
standards despite pressing program activities and workload, able to evaluate and
demonstrate outcomes of activities and services, able to apply learnings to ensure
ongoing improvement of service quality.
Send applications and CV to:
The Program Manager
zambia@hopewalks.org
deadline for applications 16th May 2026
