JOB VACANCY: AFTER SALES MANAGER
Location: Kitwe, Zambia
Tsapo Industries Zambia Limited is a leading supplier of FAW Trucks, SINOTRUK, Ashok Leyland Trucks & Buses, Lovol Construction & Mining Equipment, and Golden Dragon Buses. To support our growth strategy, we invite applications from suitably qualified and experienced professionals for the position of After Sales Manager.
Key Responsibilities
- Provide overall leadership and management of the Workshop and Spare Parts Departments.
- Drive after-sales revenue growth through service, maintenance contracts, spare parts sales, and customer retention programs.
- Develop and implement business development strategies to grow the customer base and increase market share.
- Ensure efficient workshop operations, service quality, productivity, and customer satisfaction.
- Manage inventory, availability, and sales performance of genuine spare parts.
- Build and maintain strong relationships with fleet operators, mining companies, contractors, transporters, and institutional customers.
- Prepare departmental budgets, performance reports, and revenue forecasts.
- Lead, coach, and develop workshop and parts personnel to achieve business targets.
Minimum Qualifications & Experience
- Degree or Diploma in Mechanical Engineering, Automotive Engineering, Business Administration, Sales & Marketing, or a related field.
- Minimum of 5 years' experience in the automotive, commercial vehicle, or heavy equipment industry, with at least 2 years in a supervisory or management role.
- Proven experience in workshop management, spare parts operations, after-sales service, and business development.
Key Competencies
- Strong leadership and people management skills.
- Excellent customer relationship and negotiation abilities.
- Sound technical understanding of commercial vehicles, buses, and construction equipment.
- Strong commercial acumen with a proven track record of achieving sales and profitability targets.
- Good analytical, reporting, and communication skills.
Application Process
Interested candidates should submit their CV, Cover Letter, copies of qualifications, NRC, and three professional referees to:
john@tsapo.co.zm
Subject: Application – After Sales Manager
Closing Date: 25th June 2026
