Position Overview
The Junior Systems Administrator provide systems, end users and customers IT support.
Job Responsibilities
1. Systems support and administration:
· Support with performing our POS configuration, software installation etc.
· Support with performing back end high level checks.
· Support with performing high level/standard reports extraction.
· Support with managing our systems provided by third parties.
2. System changes testing and Integration support:
· Support with performing and documenting system changes UAT.
· Support with performing system changes post go live testing.
· Support our partners to integrate into our web service API.
3. Customers and end users support:
· Support with resolving customer IT challenges.
· Support with resolving end user IT challenges i.e. emails, printers, Wi-Fi etc.
· Support with performing software installations and maintenance on end user machines.
4. Systems monitoring:
· Support with performing system daily (routine) checks.
· Support with preparing required system checks report.
5. Service availability support:
· Support with partners communication in times we are experiencing service outage.
· Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
· Support with documenting/recording system outages.
Organizational Alignment
· Reports directly to the Head – Information & Technology.
· Will work close with the senior systems administrator.
Qualifications
· Bachelor’s degree in computer science, or a related field.
· Proven experience as an IT specialist or in a related role.
· Strong analytical, problem-solving, and critical-thinking skills.
· Excellent communication and interpersonal abilities.
· Payment systems experience is a plus.
