KEY RESPONSIBILITIES
- Manage the daily opening, operation and closing of the shop.
- Supervise staff, allocate duties and monitor performance.
- Receive customer orders and confirm requirements, prices and deadlines.
- Prepare quotations, invoices, receipts and daily sales reports.
- Coordinate graphic design, printing and finishing activities.
- Ensure orders are completed accurately and delivered on time.
- Check the quality of printed and finished products.
- Manage stock for paper, ink, toner, vinyl, accessories and other supplies.
- Conduct regular stock counts and arrange timely replenishment.
- Monitor cash transactions, expenses, credit sales and outstanding payments.
- Maintain accurate sales, stock, production and financial records.
- Ensure printers, computers and finishing machines are properly maintained.
- Report equipment faults and coordinate repairs when necessary.
- Handle customer inquiries, complaints and special requests professionally.
- Support promotions, digital marketing and online sales.
- Enforce workplace cleanliness, safety and security procedures.
- Control waste and identify ways to reduce operating costs.
- Submit regular operational and financial reports to the owner.
- Help the business meet its sales, customer-service and profitability targets.
QUALIFICATIONS AND EXPERIENCE
- Grade 12 School Certificate or equivalent.
- A certificate or diploma in Business Administration, Management, Marketing or related
- Previous supervisory or management experience is required.
- Good computer skills, including Microsoft Word and Excel.
- Experience handling cash, sales records and inventory.
SKILLS AND PERSONAL ATTRIBUTES
- Strong leadership and staff-supervision skills.
- Excellent customer-service and communication skills.
- Good organisational and time-management abilities.
- Basic financial, sales and stock-management skills.
- Ability to solve problems and make sound decisions.
- Ability to work under pressure and meet deadlines.
- Honest, accountable, dependable and punctual.
- Strong attention to detail and commitment to quality.
- Ability to work independently and as part of a team.
- Results-driven with a strong interest in growing the business.
