- Welcome and attend to walk-in clients professionally and warmly.
- Respond to customer enquiries and convert potential customers into sales.
- Prepare quotations and follow up with prospective clients.
- Promote the company’s products and services.
- Build and maintain strong, lasting relationships with clients.
- Create engaging content for the company’s social-media platforms.
- Take photographs and videos for marketing and promotional purposes.
- Write clear and engaging social-media posts.
- Develop and implement marketing ideas, campaigns and strategies.
- Coordinate customer orders from enquiry through to completion.
- Provide excellent after-sales service.
- Help grow the company’s online presence, customer base and sales.
- Perform other customer-service and marketing duties assigned by management.
REQUIRED SKILLS AND ATTRIBUTES
The ideal candidate should have:
- Excellent communication and interpersonal skills.
- Strong customer-service and sales abilities.
- The ability to create engaging content, including photographs, videos and written posts.
- A creative mindset and the ability to develop effective marketing ideas and campaigns.
- Good computer literacy.
- Strong organisational and order-coordination skills.
- A professional, friendly and customer-focused attitude.
- The ability to work independently and as part of a team.
- Self-motivation and a results-oriented approach.
EXPERIENCE
- Previous experience in customer service, sales or marketing will be an added advantage.
- Experience managing or growing social-media pages
- Candidates with relevant social-media pages, campaigns or portfolios are encouraged to provide links to their work.
