Position Overview
The Systems Administrator provides systems, end users and customs IT support.
Job Responsibilities
- Systems Support and administration
- Support with performing our POS configuration, software installation etc.
- Support with performing back end high level checks.
- Support with performing high level/standard reports extraction.
- Support with managing our systems provided by third parties.
- System changes testing and Integration support
- Support with performing and documenting system changes UAT.
- Support with performing system changes post go live testing.
- Support our partners to integrate into our web service API
- Customers and end users support
- Support with resolving customer IT challenges.
- Support with resolving end user IT challenges i.e. emails, printers, WI-Fi etc
- Support with performing software installations and maintenance on end user machines.
- Systems monitoring
- Support with performing system daily (routine) checks.
- Support with preparing required system checks report.
- Service availability support
- Support with partners communication in times we are experiencing service outage
- Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
- Support with documenting/recording system outages
As well as above, any other duties given by management
Organizational Alignment
- Reports directly to the Head-Information & Technology
Qualifications
- Grade 12 Certificate
- Bachelor’s Degree in Computer Science, or related field
- Master’s Degree in Computer Science, or related field will be an added advantage.
- Proven experience as an IT specialist or in a related field
- Strong analytical, problem solving and critical-thinking skills
- Excellent communication and interpersonal abilities
- Payments systems experience is a plus
Personality Qualities
- Problem solver
- Ability to work weekends, holidays and after hours
- Quick to attend to queries.
- Exemplifies good leadership with good people management
- GO getter
- Self-driven
- Patient
- Exudes Humility
- Clean criminal and employment record
- High Integrity morals
