Job Advertisement – Customer Care Agent
Location: Woodlands, Lusaka, Zambia
Company: Okavango Foods Limited
Positions Available: 2
Okavango Foods Limited, a leading food manufacturing and catering company supplying major supermarkets, hotels, and lodges nationwide, is looking for a Customer Care Agent to join our team. This role is specifically for the night shift.
Key Responsibilities
- Handle customer calls, WhatsApp, and social media queries promptly.
- Record and track orders accurately in ERPNext.
- Resolve customer complaints and escalate when required.
- Monitor deliveries and follow up on customer feedback.
- Provide detailed end-of-shift reports.
- Ensure excellent customer satisfaction.
Qualifications & Requirements
- Full Grade 12 Certificate.
- Degree in Business Administration, Marketing, Communications, or related field.
- Strong communication and interpersonal skills.
- Computer literacy (ERPNext experience is an advantage).
- Able to work independently during night shifts.
- Preference for candidates living in or around Woodlands.
What We Offer
- Professional work environment with growth opportunities.
- Training on our products and systems.
- Competitive compensation based on experience and performance.
How to Apply
All applications must be submitted exclusively through the Okavango Foods Online Application Portal.
Click the link below to apply:
👉 Okavango Foods Application Portal
When applying, you will be required to:
- Paste a valid link to your CV (Google Drive, Dropbox, or other accessible storage). Optional
- Attach your CV directly in the portal (mandatory).
- Provide a cover letter clearly stating your expected monthly salary.
- Complete all fields in the application form.
Please Note
- Only applications submitted through the portal will be considered.
- Ensure your CV link is accessible without restrictions.
- Only shortlisted candidates will be contacted.
Application Deadline: 21st September 2025
