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Tech Support Technician

Hyperlabs Zambia Limited • Full-time • Zambia • 16h ago

Job Title: Tech Support Technician

Location: Lusaka, Zambia

Company: Hyperlabs Zambia Limited

Department: Technology & Operations

About Hyperlabs Zambia

Hyperlabs Zambia Limited is a fast-growing technology company headquartered in Lusaka, building innovative digital solutions that empower businesses and communities across Zambia and beyond. We are driven by innovation, reliability, and a commitment to exceptional service delivery.

Key Responsibilities

· Provide technical support for hardware, software, networking, and system-related issues.

· Troubleshoot and maintain CCTV systems, IP cameras, and related network configurations.

· Install, configure, and maintain Linux-based systems, servers, and end-user devices.

· Respond to support requests via ticketing systems (e.g., Zendesk, Jira, Freshdesk) and ensure timely resolution.

· Support deployment and configuration of new systems and updates.

· Monitor system performance and provide recommendations for optimization.

· Document all issues, solutions, and system configurations accurately.

· Provide onsite and remote support for internal and external users.

· Collaborate with the product and engineering teams to resolve recurring issues.

· Assist with LAN/WAN setup, routers, switches, and network troubleshooting.

Qualifications & Experience

· Diploma or Degree in Information Technology, Computer Science, or a related field.

· 2–4 years’ experience in a technical support or IT helpdesk role.

· Hands-on experience with CCTV systems, Linux environments, and general hardware support.

· Familiarity with networking fundamentals (TCP/IP, routing, switching).

· Certifications such as CompTIA A+, Network+, Linux+, CCNA, or ITIL Foundation are an added advantage.

· Strong communication and problem-solving skills.

Why Join Us

At Hyperlabs Zambia, you’ll be part of a dynamic and fast-evolving tech team that values learning, collaboration, and innovation. We offer opportunities to work on impactful projects and grow your technical expertise in an environment that encourages creativity and excellence.

📩 To Apply: Send your CV and a brief cover letter to jobs.hyperlabs.zambia@gmail.com with the subject line “Tech Support Technician Application – [Your Name]”. Applications close on :.17/10/2025

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