KeyAcount Manager

NetOne • Full-time • Lusaka, Lusaka, Zambia • ZMW 0 / year • 3d ago

NetOne Zambia is a leading Information & Communications Technology Services Group and is looking to grow its Sales team through the introduction of additional Key Account Managers in the Sales & Customer Care division who shall take responsibility of business development through direct sales engagements. NetOne represents multiple OEM vendors such as Dell, HP, Cisco, Microsoft, Sage ERP, VMWare, Symantec, Avaya, Veeam, Net App, Oracle EATON & APC to name a few and the Key Account Managers shall be responsible for generating businesses leads and converting to sales for these products and related services within the government and private sector business entities in Zambia.

Role Overview:

We are seeking dynamic, results-driven Key Account Managers with a strong background in ICT sales and business development. The ideal candidates will be passionate about technology, skilled at building lasting client relationships, and motivated to deliver value through innovative solutions.

Key Responsibilities:

- Identify, develop, and close new business opportunities through direct sales channels.

- Manage and grow relationships with existing key accounts to maximize customer satisfaction and loyalty.

- Represent leading OEM vendors including Dell, HP, Cisco, Microsoft, Sage ERP, VMware, Symantec, Avaya, Veeam, NetApp, Oracle, EATON, and APC.

- Prepare and submit proposals, bids, and responses to Requests for Proposals (RFPs) in line with customer requirements.

- Play a key role in business pitches and ensure successful onboarding of new clients.

- Achieve or exceed set sales targets and KPIs on a monthly, quarterly, and annual basis.

- Act as the primary liaison between clients and internal departments to coordinate the delivery of products and services.

- Conduct regular client meetings to review account performance, identify new needs, and propose appropriate ICT solutions.

- Stay current with market trends, competitor activities, and OEM updates to maintain a competitive edge.

- Maintain accurate records of all sales activities and client interactions in the CRM system.

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