Zimworx is seeking a bilingual French-Speaking Office Manager to lead administrative operations and ensure outstanding service delivery. This role involves managing patient coordination, supervising administrative staff, and optimizing office processes in a fast-paced healthcare support environment. The ideal candidate will bring proven office management experience, leadership skills, and the ability to provide high-quality service in both French and English.
Responsibilities:
- Verify patient insurance coverage and benefits.
- Coordinate re-care and reactivation appointments for continuous patient care.
- Manage unscheduled treatment cases with appropriate follow-up.
- Confirm upcoming patient appointments and maintain communication.
- Handle inbound calls, including after-hours inquiries, with professionalism.
- Streamline and improve administrative workflows and operational processes.
- Supervise administrative staff and uphold high standards of service delivery.
Requirements:
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred; diploma or equivalent experience will be considered.
- Proven administrative and office management experience, preferably in healthcare or high-volume environments.
- Strong customer service background with patient-facing or client-facing experience.
- Familiarity with insurance processes, billing, or claims management.
- Previous supervisory or leadership experience.
- Excellent organizational and multitasking skills, with the ability to prioritize effectively.
- Strong decision-making and problem-solving skills.
- Proficiency with practice management software, EHR systems, or similar technology.
- Fast learner, adaptable to new procedures and systems.
- Fluency in French and English (both verbal and written) required.
- Ability to work under pressure while managing multiple responsibilities.
