Operations Team Member

Yellow • Full-time • Lusaka • 3w ago

We are searching for a high-energy, emotionally intelligent Operations Team Member to join our growing team in Lusaka.

As an Operations Team Member, you will help power Yellow’s growth in Zambia through operational excellence, customer support, and stakeholder engagement. Your key responsibilities include:

Operational & Administrative Excellence

Execute administrative tasks that help grow and improve our operations
Handle initial calls to new customers (to educate them on the payment and contract structure)
Handle collection calls (to contact customers in arrears and get them back on track)
Support the setup and strengthening of internal processes in Zambia
Help build a strong Yellow Zambia company structure and culture

Customer & Merchant Support

Assist customers with issues related to their device, contract, or payments
Contact customers in arrears and support them to stay on track
Provide responsive, high-quality customer service through multiple channels

Stakeholder Relationship Building

Build trust, excitement, and loyalty among merchants, YRRs, and customers
Strengthen Yellow’s brand presence across Zambia
Communicate clearly and consistently with internal teams across Africa

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