To monitor and quality control existing operating procedures and make recommendations for improvement where necessary. Investigate all incidences of theft and fraud in collaboration with the police if necessary
Key Responsibilities
The main responsibilities of this job are as follows:
• Ensure familiarity with the various client’s policies and procedures with a view to preventing any fraud or theft or the opportunity for that to take place.
• Ensure the disciplinary code of the company is adhered to and enforced on all officers on all client sites
• Respond to incidents where clients are involved or requests attendance, or if directed to by management.
• Ensure that posting sheets of all guards and operational staff are maintained and updated regularly and provide weekly and monthly reports to the clients on request,
• Audit clients’ internal processes on a monthly basis reporting any and all discrepancies as and when identified.
• Identify areas vulnerability and prevent over familiarisation between guards and client employees. Ensure that all guards rotate frequently between day and night shift.
• Identify any areas that may cause a financial or reputation loss to the company or client.
• Ensure every guard location has a duty-roster and effective site admin. SOP’s should be present on all posts.
• Ensure there is a fair rotation between shifts (day and night) and posts within the guard force.
• Be present at all new guarding deployments/rotations and ensure compliance of GWZ policies SOP’s and client requirements.
• Immediately respond to all clients’ requests, incidents and complaints ensuring swift and professional follow up action. Inform the Client management including GWZ Operations of all customer complaints, making sure you solve it, log it in the Guarding OB in the control room and ensure it does not re-occur.
• Ensure all locations are patrolled and verifiable records are created and maintained. Daily monitoring of GMU reports from GWZ Control room to ensure effective guard patrolling in each shift for clients with GMUs
• Availability to travel to client sites nationwide, such as LDC as may be requires and instructed by the Operations Director or is designate
• Be contactable at any time, Operations is a 24/7 department
• Account for all old OB books and assist in the effective archiving of used security documents such as OB books and other paper records. Old OB’s are to be archived.
• Report any under-hand or corrupt practices involving client employees to the Client Management and GWZ Management
Qualifications & Experience
Full G12 Certificate
• Certificate or Diploma in Security Management
• Proven experience working in the security industry in a senior or supervisory position.
