Operational Support:
- Supervise and coordinate housekeeping operations, ensuring guest rooms, public areas, and staff facilities are consistently maintained to the highest standards of cleanliness, presentation, and comfort.
- Oversee front-of-house activities, including guest arrivals, check-ins, dining service, and departures, ensuring seamless and welcoming experiences.
- Assist the Lodge Manager in supervising daily operations across guest services, food and beverage, and maintenance.
- Ensure compliance with health, safety, and environmental regulations.
- Monitor and maintain high standards of service
Staff Management:
- Train, mentor, and manage housekeeping and front-of-house staff to deliver consistent service excellence.
- Assist in scheduling and delegating tasks, ensuring adequate coverage for housekeeping and guest-facing roles.
- Foster a positive workplace culture, encouraging teamwork, accountability, and motivation.
Guest Relations:
- Lead front-of-house interactions, warmly welcoming guests, managing check-ins/outs, and ensuring personalized service throughout their stay.
- Gather guest feedback and promptly address needs or concerns, with particular attention to room standards and service delivery.
- Handle guest complaints with professionalism, resolving issues effectively to maintain satisfaction and loyalty.
- Promote a welcoming and memorable guest experience by ensuring staff attentiveness and proactive service.
Financial and Administrative Support:
- Assist in managing budgets and monitoring expenses, with particular oversight of housekeeping supplies and front-of-house resources.
- Handle procurement and inventory management, ensuring adequate stock of cleaning materials, guest amenities, and front-of-house supplies.
- Maintain accurate records and provide reports to the Lodge Manager.
