Collection Officer
Debt Recovery
Provide friendly and compliant repayment reminders and follow-ups to overdue customers via phone, SMS, WhatsApp, etc.
Guide customers to complete repayments through company-designated channels (H5, App, USSD, etc.)
Customer Communication and Negotiation
Communicate effectively with customers to understand the reasons for delinquency and assist in developing reasonable repayment plans.
Maintain a positive company image and avoid confrontational, threatening, or inappropriate language.
Information Recording and System Updates
Accurately record the results of each collection communication.
Update customer repayment status and promised repayment date (PTP) in the system in a timely manner.
Compliance and Risk Control
Strictly adhere to the company's collection policies and relevant Zambian laws and regulations.
Harassment, insults, intimidation, and illegal visits are prohibited.
Receiving customer repayments through personal momo accounts is strictly prohibited.
Protect customer privacy and data security.
Collection Target Achievement
Achieve individual and team performance targets such as recovery rate and overdue recovery amount as required.
Participate in team meetings and training to continuously improve collection skills.
Other Tasks
Complete other related tasks assigned by superiors.
Main Requirement
Make 150 Valid calls each working day.
Send your Applications to
hr@chibanjecapital.com, hrmanager@chibanjecapital.com
