Quality Assurance Manager

Brand Orbit Company • Full-time • Remote • 11h ago

The Quality Assurance Manager is responsible for ensuring that the organization consistently delivers high-quality products, services, and processes by establishing robust quality frameworks, monitoring performance, and driving continuous improvement. The role safeguards standards, enhances operational efficiency, and ensures alignment with regulatory, customer, and business expectations.

Key Responsibilities

Quality Framework & Governance

Develop, implement, and maintain organization-wide Quality Management Systems (QMS).
Define quality standards, policies, procedures, and control mechanisms aligned with business objectives.
Ensure compliance with internal standards, regulatory requirements, and industry best practices.

Process Assurance & Continuous Improvement

Oversee quality assurance across operational processes to ensure consistency and effectiveness.
Identify quality gaps, risks, and inefficiencies through data analysis and process reviews.
Lead corrective and preventive action (CAPA) initiatives and continuous improvement programs.

Audit & Compliance Management

Plan and execute internal quality audits and support external audits and assessments.
Track audit findings, ensure timely remediation, and report closure status to management.
Maintain quality documentation, records, and evidence for audit and compliance purposes.

Performance Monitoring & Reporting

Establish and monitor quality KPIs, SLAs, and performance benchmarks.
Analyze trends, root causes, and systemic issues impacting quality outcomes.
Prepare clear and actionable quality reports for senior management and governance forums.

Quality Culture & Capability Building

Promote a quality-driven mindset across the organization.
Design and deliver quality awareness and capability-building programs for teams.
Coach operational leaders on embedding quality into daily execution.

Stakeholder Engagement

Partner with Operations, Risk & Compliance, Customer Experience, and Leadership teams.
Act as the focal point for quality-related escalations and stakeholder inquiries.
Support customer issue resolution from a quality and process improvement perspective.

Required Qualifications & Experience

Bachelor’s degree in Business Administration, Operations Management, Engineering, Quality Management, or a related field.
Master’s degree is an added advantage.
Minimum of 8–12 years experience in quality assurance, process improvement, or operational excellence roles.
Proven experience leading quality frameworks, audits, and cross-functional improvement initiatives.