Role Overview The Service Advisor acts as the primary liaison between customers and the workshop, ensuring a seamless service experience from initial greeting to vehicle handover. This role combines high-level customer relationship management with technical coordination and operational administration.
Key Responsibilities
- Customer Lifecycle Management: Conduct professional vehicle check-ins/inspections, diagnose customer needs through probing questions, and provide clear explanations of technical repairs and cost estimates.
- Operational Coordination: Serve as the bridge between customers and technicians; manage workshop workflow, coordinate parts availability, and track sublet repairs to ensure on-time delivery.
- Financial Administration: Generate accurate invoices, reconcile job cards, and manage the credit note and parts return processes to minimize inventory loss.
- Continuous Improvement: Maintain meticulous service records and contribute to the evolution of service standards and efficiency protocols at Hazida Motors.
Qualifications
- Education: Full Grade 12 Certificate; Diploma or Degree in Business Administration (or related field) preferred.
- Experience: Minimum 1 year in customer service, ideally within an automotive dealership or repair environment.
- Skills: Proficiency in service management systems, vehicle inspection procedures, and conflict resolution.
