About Cosmic
Cosmic is one of the pioneering leaders in Zambia's information technology sector, dedicated to shaping the country's digital future. We deliver reliable, innovative, and customised IT solutions — from hardware supply to Managed Services — that help organisations improve productivity and achieve sustainable growth. We are expanding our B2B client base and are looking for a driven Relationship Manager to lead that growth.
Role Overview
This is a new business hunter role. Your job is to find, engage, and close corporate clients; then build those relationships into long-term accounts. You will represent Cosmic's full portfolio across IT equipment, infrastructure, and Managed Services, targeting organisations that are ready to partner with a trusted technology provider.
You are not waiting for leads to come to you. You are building the pipeline yourself.
Key Responsibilities
New Business Development
- Own the full sales cycle from prospecting to close — research targets, initiate contact, book meetings, present solutions, negotiate, and sign contracts
- Build and work a structured pipeline across corporate, government, NGO, and SME sectors
- Execute consistent outreach through cold calls, LinkedIn, referrals, networking events, and field visits
- Meet and exceed monthly and quarterly revenue targets
Consultative Selling
- Take time to understand each client's business challenges before proposing solutions
- Present Cosmic's products and services in terms of business value productivity, cost savings, reliability, and growth
- Hold credible conversations about IT infrastructure, device procurement, and managed services without needing to be a technician
- Prepare compelling proposals and presentations tailored to each client
Relationship Management
- Become a trusted advisor to your clients, not just a vendor
- Stay close to accounts post-sale — regular check-ins, quarterly reviews, proactive recommendations
- Identify upsell and cross-sell opportunities within existing accounts
- Escalate technical or delivery issues quickly and own the resolution on behalf of the client
Sales Operations
- Keep your CRM updated daily — pipeline, activities, notes, and forecasts
- Collaborate with Marketing to align outreach with campaigns
- Report weekly to leadership on pipeline health, activity, and revenue progress
What Great Looks Like
The right person for this role is relentless but professional. They are comfortable hearing "no" and treat it as a starting point. They ask more questions than they make statements in a first meeting. They follow up without being told to. They take ownership of their numbers and never blame the product or the market.
Specifically, we are looking for someone who:
- Prospects without being prompted - always building the top of the funnel
- Listens before pitching - understands the client's world before recommending a solution
- Is organised and disciplined - every lead tracked, every follow-up scheduled
- Builds genuine relationships - clients buy from them, not just from Cosmic
- Is commercially sharp - understands margin, pricing, and what it takes to close profitably
- Thrives under a target - motivated by commission and growth, not just a salary
What We're Looking For
- 3–5 years of B2B sales experience, ideally in IT, technology, or a related sector
- Proven track record of new client acquisition and hitting sales targets - be ready to share numbers
- Strong presentation, negotiation, and closing skills
- Existing network of corporate or business contacts in Lusaka is a strong advantage
- Degree or diploma in Business, Sales, Marketing, or a related field preferred
Required software proficiency: CRM Software, Microsoft Office (Excel, PowerPoint, Word), Zoom
Advantageous: Salesforce
What We Offer
- Competitive base salary plus commission
- Direct access to leadership and input into sales strategy
- A growing product portfolio — Managed Services is an increasingly in-demand market
- Opportunity to grow into Head of Sales as the company scales
How to Apply
Send your CV and cover letter to careers@cosmic-computers.com. Applications without a cover letter will not be considered.
