Mission Possible Foundation Luxury Dresses is seeking a talented Sales Consultant intern with a passion for luxury fashion and a proven track record in online sales and high-end customer service.
About us
· A charitable fashion house offering exclusive luxury dresses.
· Every purchase supports our mission to empower communities and create fundraising impact.
· We blend couture quality with compassionate purpose, delivering an exceptional client experience.
Role: Sales Consultant (Online & Luxury Client Experience)
Location: Lusaka
[Full-time
Key responsibilities
· Drive online sales across our website, email campaigns, and social media channels.
· Deliver personalised, concierge-level service to high-end clients from around the world.
· Build and manage a targeted pipeline of prospective customers, following up with high-frequency, professional touchpoints.
· Advise clients on product selection, fit, and styling, ensuring luxury standards and brand voice are maintained.
· Process orders accurately and manage returns/exchanges in a seamless, customer-centric manner.
· Collaborate with Marketing to optimise product listings, visuals, descriptions, and promotions.
· Maintain excellent product knowledge, including fabrics, embellishments, designers, sizing, and care.
· Track customer preferences, feedback, and lifecycle to drive repeat business and referrals.
· Ensure compliance with data privacy, payment security, and internal policies.
What we're looking for
· Proven experience in luxury fashion online sales or high-end retail, with a strong e-commerce background.
· Demonstrated excellence in servicing high-net-worth clients, with discretion, empathy, and professionalism.
· Excellent communication skills (written and verbal) in English; additional languages are a plus.
· Proficiency with e-commerce platforms (Shopify, Magento, or similar), CRM systems, and analytics.
· Comfortable handling multi-channel inquiries (website chat, email, phone, social).
· Strong organisational skills, attention to detail, and the ability to manage multiple inquiries concurrently.
· Results-driven with a track record of meeting or exceeding sales targets.
· Distinctive, polished personal style and a passion for luxury fashion.
· Alignment with Mission Possible Foundation values and a commitment to our charitable mission.
What we offer
· Competitive salary plus performance-based incentives/commission.
· Flexible work arrangements for online sales roles.
· Training on our product range, storytelling, and luxury client engagement.
· A supportive, mission-driven team with opportunities to grow.
· Employee discounts on our exclusive collections.
· The satisfaction of contributing to meaningful charitable impact.
How to apply: Please submit:
· A resume highlighting relevant luxury online sales experience.
· A brief cover letter describing your experience with high-end clients and online platforms, and why you want to work with Mission Possible Foundation Luxury Dresses.
· A short portfolio or examples of successful online sales initiatives or client engagements.
· Professional qualifications
Application deadline: 5/7/26
Contact: missionpossiblefoundation26@gmail.com
