We are seeking an experienced and high-performing Reorder Trainer to support the onboarding, coaching, and continuous development of Customer Service Representatives within the Reorder team.
Responsibilities:
- Lead, coach, and develop a team of Accounts Payable Specialists.
- Allocate workloads to ensure efficiency, accuracy, and timely completion of AP activities.
- Conduct regular performance reviews, coaching sessions, and team development initiatives.
- Serve as the primary escalation point for invoice coding, vendor issues, payment queries, and approval bottlenecks.
- Foster a culture of accountability, continuous improvement, and service excellence.
- Oversee the complete Accounts Payable lifecycle from invoice receipt through payment processing.
- Ensure invoices are processed accurately and in accordance with company policies and payment terms.
- Coordinate weekly payment runs and validate payment batches.
- Monitor cash requirements and support payment planning activities.
- Enforce period-end cutoff procedures to ensure accurate financial reporting.
- Maintain vendor master records, including onboarding and compliance
- Administer and optimize Accounts Payable automation platforms and workflows.
- Manage user access, approval routing, exception handling, and system configurations.
- Support ongoing ERP improvements, including NetSuite OneWorld enhancements.
- Identify automation opportunities that improve efficiency, accuracy, and scalability.
- Develop and maintain AP policies, procedures, and process documentation.
- Prepare Accounts Payable aging reports, payment summaries, liability schedules, and management reports.
- Lead month-end AP reconciliation activities, including:
- Sub-ledger to General Ledger reconciliations
- Accruals for outstanding invoices
- Period-end cutoff validation
- Support financial reporting and close activities across multiple entities.
- Coordinate annual vendor tax reporting and compliance activities, including 1099 preparation where applicable.
- Ensure compliance with internal controls, approval limits, segregation of duties, and financial policies.
- Monitor AP processes to prevent duplicate payments and identify operational risks.
- Support internal and external audit activities by providing documentation and responding to audit requests.
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Professional accounting qualifications are an advantage.
- Minimum 5+ years of Accounts Payable experience.
- At least 2 years of leadership or supervisory experience managing Accounts Payable teams.
- Proven experience managing Accounts Payable within a multi-entity or shared services environment.
- Experience supporting U.S.-based finance operations is highly preferred.
- Experience in construction, utilities, commercial real estate, or similar industries is an advantage.
- Required experience with NetSuite ERP, with NetSuite OneWorld experience strongly preferred.
- Hands-on experience with AP automation platforms such as Kefron, Bill.com, Stampli, Tipalti, or similar solutions
- Strong understanding of Accounts Payable processes, period-end close, and accrual accounting.
- Advanced Microsoft Excel skills, including:, SUMIFS, Dynamic arrays, Reconciliation workbooks
- Familiarity with U.S. 1099 reporting and vendor tax compliance is an advantage.
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