Job Description – Loan Officer
Position Summary
The Loan Officer is responsible for identifying potential clients, promoting the company's financial products, processing loan applications, conducting credit assessments, and managing a quality loan portfolio. The role requires strong sales ability, excellent customer service, and sound financial judgment to ensure responsible lending while meeting business growth targets.
Key Responsibilities
- Promote and market the company's loan products to individuals and businesses.
- Identify and recruit new customers while maintaining existing client relationships.
- Receive, review, and process loan applications.
- Conduct customer interviews and verify financial and personal information.
- Perform credit analysis and assess applicants' repayment capacity.
- Recommend loan approvals or rejections based on company lending policies.
- Prepare loan documentation and ensure all required documents are complete.
- Monitor loan repayments and follow up on overdue accounts.
- Educate customers on loan terms, repayment schedules, and financial obligations.
- Maintain accurate customer records and prepare regular portfolio reports.
- Ensure compliance with company policies, regulatory requirements, and risk management procedures.
- Achieve monthly sales, loan disbursement, and portfolio quality targets.
Qualifications
- Diploma or Bachelor's Degree in Finance, Accounting, Economics, Business Administration, Banking, or a related field.
- Minimum of one (1) year of experience in lending, banking, microfinance, sales, or customer service is an added advantage.
Skills and Competencies
- Strong sales and negotiation skills.
- Knowledge of credit analysis and financial assessment.
- Excellent customer relationship management skills.
- Strong communication and interpersonal abilities.
- Good analytical and problem-solving skills.
- High level of integrity and professionalism.
- Ability to work independently and achieve performance targets.
- Proficiency in Microsoft Office applications.
- Knowledge of lending regulations and compliance standards is an added advantage.
Reporting Line
The Loan Officer reports directly to the Branch Manager or Credit Manager.
Working Conditions
- Office-based with regular field visits to meet clients and conduct loan assessments.
- May require travel within the assigned area to support business development and customer service.
This role is ideal for a motivated, customer-focused professional who is passionate about helping individuals and businesses access financial solutions while contributing to the growth of Eikon Finance Zambia.
