Zimworx is seeking a proactive and customer-focused IT Support Specialist (Tier 1) to provide first-line technical assistance and support for incoming queries related to computer systems, software, and hardware. This role serves as the front line of IT operations, ensuring employees and clients receive timely, professional, and accurate technical resolutions.
Key Responsibilities
- Respond to user inquiries via phone, chat, or email, providing initial troubleshooting support.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex problems to Tier 2 or Tier 3 teams when necessary.
- Assist with user account creation, password resets, and system access requests.
- Maintain accurate documentation of support interactions in the ticketing system.
- Provide basic training to users on system use and security best practices.
- Support onboarding setup for new employees (workstations, peripherals, credentials).
Qualifications & Experience
- Diploma or Bachelor’s in Information Technology, Computer Science, or a related field.
- 1–2 years of experience in technical support or help desk operations.
- Proficiency with Windows and macOS systems.
- Strong communication and customer service skills.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
