Zimworx is looking for an experienced and solutions-driven IT Support Specialist (Tier 2) to handle escalated technical issues and ensure uninterrupted operations across systems and infrastructure. The successful candidate will work closely with Tier 1 support, IT engineers, and network administrators to deliver efficient and high-quality technical resolutions.
Key Responsibilities
- Resolve escalated support requests involving software, hardware, and network systems.
- Troubleshoot application, printer, and connectivity issues.
- Support and maintain workstation imaging, patching, and endpoint configurations.
- Monitor and maintain system performance, logging, and alerts.
- Assist with system updates, backups, and security compliance measures.
- Collaborate with Tier 3 engineers on root-cause analysis and system improvements.
- Create and update user documentation, FAQs, and technical manuals.
Qualifications & Experience
- Bachelor’s degree or Diploma in Information Technology, Network Engineering, or a related field.
- 2–4 years of technical support experience, preferably in Tier 2 or equivalent roles.
- Strong proficiency in Windows, macOS, and basic Linux systems.
- Experience with Active Directory, Office 365 administration, and endpoint management tools.
- Working knowledge of network troubleshooting, IP configurations, and firewalls.
- Experience with remote monitoring and management (RMM) tools.
- Excellent problem-solving, documentation, and communication skills.
