Key Responsibilities
- Attend to and assist employees who need guidance or services offered by the HR office.
· Maintains staff files in an updated and orderly manner including the activation of new staff files and deactivation of records.
- Assist with day-to-day operations of the HR functions and duties
· Oversees and ensure employee grievances and disciplinary matters are handled in line with Company policies, country legislations and best practice
· Conduct routine internal audits of HR files and ensure full compliance during audits.
- Ensure employee wellness policies are adhered to by all employees.
· Collaborate to develop and implement HR policies, procedures, and programs that align with the company’s objectives and goals
- Advising on matters such as pay, redundancy and safety.
- Onboarding and updating new employee information on sage.
- Administering contract letters, reports, disciplinary forms and all HR related documents.
- Arranging employee services such as welfare and counselling.
- Ensuring all employees are familiar with the prevailing labour laws and abide within it.
- Registering new employee with Napsa and Nhima upon joining the firm.
- Handling all related labour issues at the labour office
- Liaise with Operations to ensure employees are not deployed to sites without minimal amenities, working bathrooms, safe drinking water, guard room or adequate shelter at their deployed location.
- Update the turnover report daily and ensure information from control room is verified before adding to the report.
- Work with rostering clerks to ensure monthly time sheets/registers for all Operational staff, i.e. guards, supervisors, drivers, etc. are prepared on time.
- Ensure that sick notes, absenteeism’s, leave requests and all other similar incidents are correctly captured for payroll purposes.
- Work together with the Duty Officers in capturing charge slips and filing them where necessary.
- Ensure all complaints are channelled to the correct officers and follow up for prompt rectification.
- Work with rostering clerks to ensure that all monthly exits on payroll are accurately captured on the time sheets/register.
- Ensure that all necessary exit forms are filled in with the necessary information.
- Ensure all pay related queries are captured and submitted for approval on time.
- Coordinate with the Duty Officers to ensure that all new deployments are made on time and the manner prescribed and required by each client.
- Provide occasional support to other departments on HR issues that need to be addressed.
- You may occasionally be required to work outside working hours and should be on standby at all times to respond to any emergency calls from GWZ.
Qualifications & Experience:
- Advanced Diploma or Degree in Human Resources Management, Business Administration or related area
- 3 years’ experience in HR
- Member of the Zambia Institute of Human Resource
- 1 year experience working with Microsoft Navision
