VoIP Technical Specialist - Right Hand
Position
Company Overview
We are seeking a highly skilled and motivated VoIP Technical Specialist to join our team as a right-hand technical partner. This role is ideal for someone passionate about telecommunications technology and eager to grow in a dynamic environment.
Position Summary
We're looking for a technical expert who can work independently, solve complex VoIP challenges, and help manage our growing portfolio of PBX systems and cloud-based telephony solutions. This is a hands-on role with significant growth potential.
Key Responsibilities
Technical Operations
● Install, configure, and maintain VoIP/PBX systems including Yeastar, cloud PBX platforms, and other enterprise telephony solutions
● Troubleshoot and resolve voice quality issues (jitter, packet loss, latency, echo)
● Perform system upgrades, patches, and firmware updates
● Configure QoS policies on network equipment (FortiGate, routers, switches)
● Manage SIP trunks, DID routing, and carrier integrations
Network & Infrastructure
● Analyze VoIP traffic using packet capture tools (Wireshark, tcpdump)
● Monitor network performance and identify bottlenecks affecting voice quality
● Implement and maintain VLANs for voice traffic segmentation
● Configure firewall rules and NAT traversal for SIP/RTP traffic
● Document network topology and system configurations
Customer Support & Project Management
● Provide tier 2/3 technical support for VoIP-related issues
● Lead implementation projects from planning to deployment
● Train end-users on PBX features and softphone applications
● Create technical documentation and knowledge base articles
● Coordinate with vendors and service providers
Monitoring & Optimization
● Monitor system health using SNMP, syslog, and specialized VoIP monitoring tools
● Generate reports on system performance, call quality metrics (MOS scores), and utilization
● Optimize dial plans, call routing, and IVR configurations
● Implement backup and disaster recovery procedures
Required Skills & Qualifications
Technical Expertise
● Essential:
○ 3+ years of hands-on experience with VoIP/PBX systems
○ Strong understanding of SIP, RTP, and VoIP protocols
○ Experience with Yeastar PBX or similar platforms (FreePBX, 3CX, Asterisk)
○ Proficiency in network troubleshooting (TCP/IP, DNS, DHCP, routing)
○ Knowledge of QoS implementation and traffic prioritization ○ Experience with SIP trunk configuration and carrier integration ● Preferred:
○ Cloud PBX platforms (RingCentral, 8x8, Microsoft Teams Phone)
○ Firewall configuration (FortiGate, pfSense, Cisco ASA)
○ Linux/Unix system administration
○ VoIP security best practices
○ Experience with CRM integrations
○ Knowledge of SS7, ISDN, or traditional telephony Tools & Technologies
● Packet analyzers: Wireshark, tcpdump, SIP Inspector
● Monitoring tools: PRTG, Zabbix, Nagios, or similar
● Network equipment: managed switches, VoIP gateways, session border controllers
● Softphones and IP phones (Yealink, Grandstream, Cisco, Polycom)
● Remote support tools and ticketing systems
Professional Skills
● Strong analytical and problem-solving abilities
● Excellent communication skills in English (written and verbal)
● Ability to work independently and manage multiple priorities
● Customer-service oriented mindset
● Detail-oriented with strong documentation habits
● Ability to work under pressure during outages or critical issues
Language Requirements
● English: Fluent (required)
● Additional languages: Advantage
Education & Certifications
Preferred Certifications (all or 1 or any is fine)
● Yeastar Certified Engineer (YCE)
● Cisco CCNA/CCNP Voice or Collaboration
● CompTIA Network+
● Wireshark Certified Network Analyst
● VoIP vendor-specific certifications (3CX, FreePBX, etc.)
Work Environment
● Location: on site
● Hours: Full-time position
● Travel: Occasional client site visits may be required
● On-call: Rotating on-call support for critical systems
How to Apply
Please submit your resume along with:
1. Brief cover letter explaining your VoIP experience
2. Examples of complex VoIP issues you've resolved
3. Any relevant certifications or portfolio of work
Equal Opportunity Statement
We are an equal opportunity employer and value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
