About Us:
Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets. Our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation.
We are a young, dynamic start-up company and a leader in the Advanced Biomass Cooking sector, committed to creating positive impacts globally. From humble beginnings, we have cultivated a vibrant spirit and now boast excellent potential for growth. As we flourish, we seek an energetic and committed professional to join our team as a Field Customer Relationship Officer.
In line with the company's origins, we are seeking a committed and dynamic individual who can grow into the team and the role. The right person will be eager and brilliant, with strong interpersonal skills, integrity, and a love for systems and processes.
Position Overview:
As a Sales Representative, you will be responsible for driving sales, onboarding new customers, and supporting them in their transition to clean cooking. You will play a pivotal role in growing our customer base and ensuring that all new customers receive exceptional service from initial contact through onboarding and early use.
Key Responsibilities:
- Customer Acquisition: Identify and recruit new customers through field visits, referrals, and community engagement.
- Product Demonstrations: Conduct engaging and informative product demonstrations in homes, communities, or SupaMoto shops.
- Sales Conversion: Follow up with leads and turn them into paying customers by guiding them through the onboarding process, capturing their information and collecting necessary documentation.
- Contract Finalization: Ensure customer contracts are correctly filled out, signed, and submitted along with payments.
- Performance Tracking: Maintain records of leads, customer visits, sign-ups, and other key data for reporting purposes.
- Market Intelligence: Gather feedback from customers and share insights with the team to improve product and service delivery.
- Customer Lifecycle Management: Support and service customers throughout their lifecycle by addressing queries, resolving issues, facilitating follow-ups, and ensuring a positive customer experience that promotes satisfaction, retention, and continued usage.
MAJOR TASKS:
- Conduct community outreach and engage with target groups to generate leads.
- Educate customers on the benefits and usage of SupaMoto products.
- Follow up with leads generated by Lead Generators and other sources.
- Support qualified customers in completing the full onboarding journey (screening, demo, payment, contract signing).
- Visit or call customers to ensure that they are happy with their products.
- Submit daily performance reports and feedback.
MINOR TASKS:
- Assist in setting up and managing SupaMoto product display at demonstrations or onboarding.
- Support logistics for customer product collection or delivery.
- Collaborate with Lead Generators and Call Center team to ensure smooth handover of leads.
Key Performance Indicators (KPI):
- Sales Targets: Meet or exceed monthly sales targets.
- Lead Conversion Rate: Achieve a minimum lead-to-sale conversion rate of 30%.
- Customer Satisfaction: Ensure at least 90% of new customers report satisfaction with the onboarding process.
- Pellet sales: Ensure that acquired customers are using at least 700g of pellets per day.
- Daily Reporting: Submit performance data at the end of each working day.
Skill Requirements:
- Strong verbal communication and interpersonal skills.
- High level of self-motivation and ability to work independently.
- Effective persuasion and negotiation skills.
- Organizational and time management abilities.
- Critical thinking and problem-solving capacity.
- Ability to thrive in a fast-paced, target-driven environment.
Additional Requirements:
- Diploma or Certificate in Sales, Marketing, Business, or a related field.
- Previous experience in sales or community-based marketing is an added advantage.
- Familiarity with Mobile Money (MOMO) transactions.
- Ability to ride a motorbike (Preferred but not mandatory).
- Ability to us Customer Relationship Management Systems.
- Proficiency in using mobile apps or digital tools for reporting.
