After-Sales Coordinator
At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. As a global leader in affordable solar energy solutions, d.light provides households and businesses with access to cleaner, safer, and more reliable energy. The After-Sales Coordinator plays a critical role in this mission by providing strategic leadership for the national after-sales function, ensuring service operations are scalable, cost-efficient, and customer-centric. The role oversees service centers, service partners, spare parts, technical support, and after-sales performance across Zambia.
Key focus areas
- Develop and execute the national after-sales strategy
- Oversee service centers and authorized service partners nationwide
- Improve customer experience, service quality, and turnaround times
- Manage after-sales P&L, budgets, and cost efficiency
- Oversee spare parts planning, procurement, and inventory control
- Manage vendors, contracts, partner performance, and compliance
- Strengthen systems, reporting, and use of Atlas for service visibility
- Build team capability and a culture of accountability and continuous improvement
Minimum skills and requirements
- Bachelor’s degree in Engineering, Electronics, Operations Management, Business, or a related field
- 8–12+ years of progressive experience in aftersales or service operations
- At least 4–5 years in a senior or national leadership role
- Proven experience managing multi-site or nationwide service networks
- Experience in electronics, solar energy, mobility, or similar technical service environments
- Demonstrated success in vendor and partner management
- Experience negotiating contracts, SLAs, and commercial terms
- Experience implementing service systems and operational excellence frameworks
