Company
Sync World Construction & Roofing
Location
Lusaka, Zambia
Reports To
Sales Manager / Accounts Officer / Operations Manager / Managing Director
Salary 2500 - 3000 ZMW
Job Purpose
The Sales & Accounts Intern will support the company with basic sales activities, customer follow-ups, record keeping, invoicing support, payment tracking, stock records, and general administrative duties.
This role is suitable for someone who wants to gain practical experience in sales, customer service, basic accounting, administration, and the construction materials business.
Key Responsibilities
Sales Support
- Assist with promoting roofing sheets and related roofing products to customers.
- Record customer enquiries from phone calls, WhatsApp, social media, walk-ins, and referrals.
- Help follow up with potential customers under the guidance of the sales team.
- Assist with preparing simple quotations for customers.
- Share approved product information, prices, and availability with customers.
- Help maintain a customer and leads database.
- Support the sales team during client meetings, product presentations, and site visits where required.
- Assist in identifying potential customers such as builders, carpenters, contractors, developers, and hardware stores.
Accounts Support
- Assist with preparing invoices, receipts, delivery notes, and payment records.
- Help track customer payments and outstanding balances.
- Update sales and payment records accurately.
- Assist with reconciling daily sales against receipts and payment confirmations.
- Support petty cash recording and basic expense tracking.
- Help organise and file invoices, receipts, supplier records, customer records, and other financial documents.
- Escalate payment issues or discrepancies to the Accounts Officer or management.
Stock and Inventory Support
- Assist with updating stock records for roofing sheets, accessories, and related products.
- Help check stock availability before quotations or customer confirmations are issued.
- Support stock-taking activities.
- Record stock movement, including sales, deliveries, and collections.
- Report low-stock items or stock discrepancies to the relevant supervisor.
Customer Service and Administration
- Respond to basic customer enquiries under supervision.
- Follow up with customers on quotations, payments, order status, collections, and deliveries.
- Assist with general office administration, filing, data entry, and document preparation.
- Help prepare simple daily or weekly updates on sales enquiries, quotations, payments, and stock movement.
- Maintain professional communication with customers, suppliers, and internal team members.
Required Skills and Experience
- Studying or recently completed a qualification in accounting, business administration, sales, marketing, finance, or a related field.
- Interest in sales, accounts, customer service, construction materials, or roofing products.
- Basic understanding of accounting principles will be an advantage.
- Good communication and customer service skills.
- Basic computer skills, including Microsoft Word, Excel, email, and WhatsApp Business.
- Ability to maintain accurate records.
- Good attention to detail.
- Willingness to learn and work as part of a team.
- Previous internship or work experience is not required, but any sales, accounts, admin, or customer service experience will be an advantage.
Personal Attributes
- Honest and trustworthy.
- Accurate and detail-oriented.
- Reliable and punctual.
- Willing to learn.
- Professional and polite.
- Organised and responsible.
- Confident when dealing with customers.
- Able to follow instructions and meet deadlines.
Key Performance Indicators
The intern may be assessed on:
- Accuracy of customer records, invoices, receipts, and payment updates.
- Timeliness of customer follow-ups.
- Number of leads and enquiries recorded correctly.
- Quality of quotation and invoice support.
- Accuracy of stock and sales records.
- Professional communication with customers and staff.
- Quality of filing and document organisation.
- Willingness to learn and support the team.
Working Relationships
The Sales & Accounts Intern will work closely with:
- Sales team
- Accounts Officer
- Operations Manager
- Managing Director
- Warehouse and delivery team
- Customers
- Suppliers
- Builders, carpenters, contractors, and hardware stores where required
