Team Lead - Sales and Marketing

Hillview Blossoms Limited • Full-time • Lusaka, Lusaka, Zambia • 5h ago

Team Lead – Sales & Marketing

Hillview Blossoms Limited – Lusaka Sales Outlet

Role Purpose

The Team Lead – Sales & Marketing oversees Lusaka outlet operations, sales, customer service, and marketing, while coordinating with Farm Operations to grow revenue, strengthen the brand, and maintain premium cut‑flower standards.

Key Responsibilities

Shop & Operations Management

· Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.

· Manage stock, coordinate replenishment with Farm Operations, and maintain fresh, attractive displays.

· Ensure opening, closing, cash handling, and policy procedures are followed.

Team Leadership & Staff Supervision

· Lead and mentor staff to meet daily, weekly, and monthly targets.

· Train staff in customer care, product knowledge, sales techniques, and digital engagement.

· Manage schedules, performance reviews, and disciplinary matters.

Sales Growth & Customer Care

· Deliver excellent customer service and maintain high team standards.

· Promote premium flowers and seasonal specials through upselling and cross‑selling.

· Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.

· Support key accounts through order coordination, timely fulfilment, and premium service.

· Resolve customer complaints promptly and professionally.

Marketing & Brand Visibility

· Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.

· Create weekly content plans for products, promotions, bouquets, and farm‑to‑shop stories.

· Track engagement and adjust campaigns to grow reach, enquiries, and conversions.

· Coordinate product updates, new varieties, and promotions with Farm Operations.

Market Intelligence & Prospecting

· Identify new customer segments, corporate accounts, and partnership opportunities.

· Monitor competitors and track market trends in Lusaka’s floral and gifting sector.

· Prepare weekly and monthly sales and marketing reports with actionable insights.

Analytical & Digital Tools

· Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.

· Use data insights to improve sales, service, and efficiency.

· Prepare ZRA Smart Invoices within 72 hours of each sale.

Qualifications & Experience

· Diploma in Marketing, Sales, Business Administration, or a related field is an advantage.

· 2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.

· Ability to lead teams and manage retail operations.

· Strong analytical skills and practical QuickBooks Online and Excel experience.

· Excellent communication in English and at least one major Zambian language.

· Strong customer care skills and commitment to premium service.

· Able to multitask, work under pressure, and meet sales targets.

· Essential experience in social media management.

Key Competencies

· Customer‑centred mindset

· Leadership and people management

· Sales negotiation and closing ability

· Digital marketing and content creation

· Data analysis and reporting

· Problem‑solving and sound decision‑making

· Professionalism and reliability

· Creativity in product presentation and promotions

Working Conditions

· Based at the Hillview Blossoms sales outlet in central Lusaka.

· Requires weekend and holiday availability during peak demand and seasonal events.

· May require occasional farm visits for coordination meetings.

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