Collections Officer

Fincred Finance • Contract • Kitwe • 1w ago

We are looking for a young and energetic individual to provide support to our Backoffice & Collections Department. The position requires a self-starter who is eager to learn and grow within a fast paced organisation.

This position will act as a link between clients and the institution by managing the collection of outstanding debts as well as pursuing defaulting clients in a timely manner. The position reports to the Backoffice & Collections Manager and will be based In Kitwe.

Responsibilities

Make continuous follow-up on clients with overdue balances as per agreement and collection of outstanding balances from all debtors.
Ensure that all arrear collection processes are carried out with the necessary mandate, whilst meeting the SLA targets and Quality Standards.
Renegotiating payment plans and advising customers on their payment options whilst suggesting methods of payments to ensure sustainable recoveries.
Ensure that Fincred complies with the necessary Governance in terms of Legislative and Audit Requirements. Follow up on all litigation processes to recover funds from Bad debtors.
Identifying common trends in causes of defaults through communication with the client and employer as well as come up with strategies to mitigate the trends.
Actively Participate in the Arrears Committee by presenting all delinquent clients and recommend solutions to arrears committee, implement committee’s decisions
Constant monitoring of the Loan portfolio and Reporting portfolio Performance.
Provide weekly consolidated reports on recoveries and strategies.
Achieve allocated monthly collection targets.

Qualifications

Ø Grade 12 school certificate with 5 credits or better.

Ø Diploma/ Degree in a Commercial discipline from a reputable institution

Ø Work experience in a Financial Institution is an added advantage.

Ø Proficiency in English and fluency in Local Languages preferred.

Ø Valid Driver’s License

Should you be interested in applying for this role, please submit your detailed CV and

application letter to careers@fincredfinance.com The subject of your email should read:

Application: COLLECTIONS OFFICER , respectively.

Closing date for applications: Wednesday 19 November 2025.