iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.
DUTIES & RESPONSIBILITIES
- Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
- Ensures consistently imparts the correct product and services information during each call.
- Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
- Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
- Ensure that the quality of each call is in compliance with predefined quality parameters.
- Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
- Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests
- Use the mail below for application.
recruitment.zm@isonxperiences.com
