Company Overview
Turtle Insurance Brokers Ltd was established in 2015 with the aim of offering consultancy services in risk management and insurance broking. As an independent insurance broker, we offer full service on short term (general insurance), long term (life) and health insurance and facilitate insurance placements for a broad range of clients from sole traders to PLCs and MNCs The leverage achieved through our well-established contacts with various insurers and reinsurers helps us to insure risks on a local as well as global basis. Our deep knowledge encompassing multiple industries provides us a platform to handle complex risks.
As specialists in commercial insurances, we provide the care and technical expertise your business needs to ensure you 'Stay Covered.'
1. Claims Data Entry Operator
Job Purpose
We are seeking a dependable and detail-oriented Data Entry Operator to join our team. The successful candidate will be responsible for accurately capturing, updating, and maintaining data within our ERP system. This role also involves regular communication with clients and requires strong written and spoken English skills, attention to detail, and a commitment to maintaining high data accuracy.
Key Responsibilities
- Communicate with clients and third parties via phone and email to record and document claims.
- Accurately enter and update data in the system within required turnaround times to ensure information remains current.
- Verify data accuracy before and after entry to ensure completeness and correctness.
- Manage information in line with confidentiality and data security standards.
- Liaise with internal departments to provide updates on claims, resolve discrepancies, and ensure data accuracy.
Qualifications and Skills
- College qualification (preferably in Insurance or a related field).
- Strong written and spoken English communication skills.
- Customer-focused approach.
- Previous experience in data entry or a similar role is an advantage.
- Good computer literacy with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office applications.
- Ability to communicate effectively and work collaboratively within a team.
- Responsible, proactive, and dependable.
- Ability to maintain confidentiality and handle sensitive information appropriately.
2. Underwriting Assistant
Underwriting Assistant
Job Purpose
We are seeking a detail-oriented and organized Underwriting Assistant to support the underwriting team in processing insurance policies, maintaining accurate records, and ensuring efficient service delivery. The ideal candidate will assist in evaluating risks, preparing documentation, and communicating with clients and internal departments while maintaining high standards of accuracy and confidentiality.
Key Responsibilities
- Assist underwriters in reviewing applications, policy documents, and supporting information.
- Prepare quotations, endorsements, renewals, and policy documentation in line with company guidelines.
- Accurately capture and update underwriting data within the system to ensure records remain current.
- Communicate with clients, insurers, and internal departments regarding policy requirements and updates.
- Verify completeness and accuracy of submitted documentation before processing.
- Maintain proper filing, record-keeping, and confidentiality of underwriting information.
- Support the underwriting team in meeting turnaround times and service standards.
Qualifications and Skills
- College qualification (Insurance, Business, or related field preferred).
- Basic understanding of insurance underwriting principles is an advantage.
- Strong written and spoken English communication skills.
- Good computer literacy, including proficiency in Microsoft Office.
- High level of accuracy, attention to detail, and organizational skills.
- Ability to work independently and collaboratively within a team.
- Responsible, proactive, and able to handle confidential information with integrity
3. Client Services Representative
Job Purpose
We are seeking a proactive and client-focused Client Services Representative to manage client relationships, coordinate insurance services, and ensure timely delivery of policy documentation. The ideal candidate will maintain high service standards, communicate effectively with clients, and work closely with internal departments to ensure smooth operations.
Key Responsibilities
- Proactively manage client relationships, including pre- and post-renewal engagement, follow-ups, and monthly check-ins.
- Coordinate with insurance services, claims, and accounts to ensure accurate documentation, timely quotations, policy delivery, and premium collection.
- Maintain and update client records, asset registers, payment plans, and visit schedules.
- Promote the ERP system and gather client feedback to improve service delivery.
- Prepare and submit monthly engagement, performance, and activity reports.
- Escalate high-priority client issues to senior management as necessary.
Qualifications and Skills
- College qualification (Insurance, Business, or related field preferred).
- Strong written and spoken English communication skills.
- Customer-focused with excellent interpersonal skills.
- Proven experience in client services, insurance, or related roles is an advantage.
- Good computer literacy, including Microsoft Office proficiency.
- High level of accuracy, attention to detail, and organisational skills.
- Ability to work independently and collaboratively within a team.
- Responsible, proactive, and able to maintain confidentiality.
Name your application file with the position title you are applying for
Send your CV and cover letter as a single document to recruitment@turtleinsurance.net.
