IT Support Technician
Company: Richkays Innovations & Services
Location: Lusaka, Zambia
Employment Type: Full-Time
Richkays Innovations & Services is seeking a motivated and technically skilled IT Support Technician to join our growing IT Services team. The successful candidate will assist in supporting client IT infrastructure, including servers, cloud systems, user devices, and network equipment.
This role offers an excellent opportunity for a young IT professional to gain practical experience in enterprise IT systems, cloud services, and managed IT support.
Key Responsibilities
The successful candidate will be responsible for:
IT Support & Troubleshooting
Provide technical support for desktops, laptops, printers, and software applications
Diagnose and resolve hardware and software issues
Install and configure operating systems and business applications
System Administration Support
Assist in managing Windows Server environments
Support Active Directory user and device management
Monitor system performance and assist with system updates
Microsoft 365 & Cloud Services
Support Microsoft 365 user account administration
Assist with email configuration and cloud storage access
Monitor cloud backup systems
Network & Infrastructure Support
Assist in configuring routers, switches, and wireless networks
Support installation and maintenance of network printers
Assist with network troubleshooting
Security & Maintenance
Monitor endpoint security systems (antivirus)
Assist with backup monitoring and system security checks
Conduct routine preventive maintenance
Minimum Qualifications
Applicants should have one of the following:
Diploma or Degree in:
Information Technology
Computer Science
Information Systems
OR
Relevant certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Certifications (advantage)
Experience Requirements
1–3 years experience in IT support or system administration
Experience supporting users in a business environment
Knowledge of computer hardware and networking basics
Recent graduates with strong technical skills are encouraged to apply.
Technical Skills Required
Candidates should have working knowledge of:
Windows Operating Systems
Computer hardware troubleshooting
Basic networking (LAN/Wi-Fi)
Microsoft Office / Microsoft 365
Printer configuration and troubleshooting
Knowledge of Windows Server, Active Directory, and cloud platforms is an added advantage.
Personal Attributes
The ideal candidate should demonstrate:
Strong problem-solving skills
Good communication skills
Professional conduct when dealing with clients
Ability to work independently
Willingness to learn and grow
How to Apply
Interested candidates should submit:
Updated CV
Cover letter
to:
📧 admin@richkaysinnovations.com
Subject line:
Application – IT Support Technician
Application Deadline
Applications will be accepted until 05 June 2026
About Richkays Innovations & Services
Richkays Innovations & Services is a technology solutions company providing IT infrastructure, office equipment solutions, branding, and business support services.
Our mission is to deliver innovative and reliable solutions that help businesses operate efficiently and grow sustainably.
