Quality System Supervisor
Key Responsibilities
- Support the Chinese Quality Manager and Technical Manager in the implementation, maintenance, and continuous improvement of the factory's Quality Management System (QMS).
- Assist the Chinese Quality Manager in coordinating quality-related activities across departments to ensure compliance with company standards and quality objectives.
- Support the preparation, translation (where applicable), revision, distribution, and control of quality manuals, procedures, SOPs, work instructions, and quality records.
- Act as a liaison between local departments and Chinese management to facilitate effective communication and implementation of quality system requirements.
- Assist the Chinese Quality Manager during customer audits, certification audits, management reviews, and quality improvement projects.
- Prepare quality reports, analyses, and presentations for management using Microsoft Excel and other reporting tools.
- Provide administrative and technical support to the Chinese Quality Manager in monitoring production quality performance and resolving quality-related issues.
- Coordinate customer audits, factory inspections, and audit-related documentation and reception activities.
- Monitor document control practices and operational compliance across all production and support departments.
- Assist in delivering quality system training to employees on ISO 9001 requirements, product specifications, technical standards, operating procedures, and quality awareness.
- Promote a culture of quality and continuous improvement throughout the organization.
- Ensure proper use, maintenance, filing, and traceability of quality records and system documentation.
- Review quality and inspection records regularly to ensure accuracy, completeness, authenticity, and compliance with company requirements.
- Identify gaps, inefficiencies, or impractical requirements within existing quality systems and recommend improvements to the Quality Manager.
- Facilitate communication and coordination between departments to ensure alignment with quality objectives and system requirements.
- Analyze quality data and prepare reports using Microsoft Excel to support decision-making and continuous improvement initiatives.
- Perform dimensional inspections using Vernier calipers and other precision measuring instruments to verify compliance with product specifications.
- Carry out any other quality system-related duties assigned by management.
Qualifications and Requirements
- Diploma or Bachelor's Degree in Quality Management, Engineering, Industrial Technology, Ceramics Technology, Manufacturing, or a related field.
- Minimum of 3 years' experience in Quality Assurance, Quality Control, or Quality Systems within a manufacturing environment.
- Strong knowledge of ISO 9001 Quality Management Systems and internal auditing principles.
- Experience in document control, corrective and preventive action (CAPA), root cause analysis, and continuous improvement methodologies.
- Proficiency in Microsoft Excel for data analysis, reporting, and quality performance monitoring.
- Practical experience in using Vernier calipers and other precision measuring instruments.
- Strong organizational, analytical, problem-solving, and communication skills.
- Ability to work effectively with multicultural teams and coordinate activities across multiple departments.
- Experience in ceramic tile manufacturing or building materials manufacturing will be an added advantage.
ISO 9001 Internal Auditor certification will be an added advantage
