The Operations Administrator is responsible for providing the Country HSO with actionable reports and data, along with informed recommendations, in order to allow for quick and effective decision-making. This encompasses KPIs, tracking of performance and compliance, Labour Efficiency, Contract Profitability. In order to provide these reports, the Ops Admin will be empowered with the authority to collate the required data from Service Line heads, Ops Managers, and Staffing Officers. The Ops Admin will be the central point of information for manpower management and will also closely support the HSO with administrative tasks
Key Responsibilities
1. Collate Ops Manager Client Visit Form Data, transfer into monthly Corrective Action Plans
2. Collate Supervisor Visual Aids and incorporate into presentable reports on Excel
3. Assist in the administration and compilation of country and service line KPIs
4. Oversee and administer Ops SharePoint File Plan
5. Oversee the Risk Assessment tracker
6. Support the Head of Security Operations with all administrative tasks – presentations, trackers, chasing of returns, CRM closures.
7. Ensure all legal requirements such as vehicle licences and certificates for Ops personnel remain up to date
8. Liaise with HR to ensure compliance on SO files and discipline
9. Addressing branches and projects manpower requirements,
10. Tracking and reporting on operations Key Performance Indicators,
11. Operational support to various business units, branches and projects,
12. Collation and reporting of weekly/fortnightly/monthly reports, including Labour Scorecard, OSCA, KPIs, etc.
13. Management of operations admin functions including internal requisitions, leave management, report generation, documentation and support,
Oversee CRM complaints and provide HSO with a weekly report on items not closed; then monitor closure in conjunction with Area Managers, HOG and customer service for report to HSO
Qualifications & Experience
· Minimum three (3) years’ Security service experience in Operations, Staffing, Finance, Customer Service, or HR.
· Technical understanding of commercial security.
· Experience in delivering data-driven recommendations to management in a fast-paced and demanding environment.
Excellent IT competence
