Job Title: DDAC Officer
Role Overview: Spectrum Credit Limited is looking for driven and experienced DDACC & Real Pay Officer who will be responsible for managing and processing all Direct Debit and Automated Clearing (DDACC) transactions, Real Pay collections, and related reconciliations. The role ensures timely collection of customer repayments, coordination with banks and internal teams, and maintenance of strong controls to reduce failed transactions, reversals, and disputed payment.
Work Location: Head Office
Key Responsibilities:
A. DDACC Management
- Prepare, validate, and submit DDACC files to the bank on a daily/weekly/monthly basis.
- Monitor DDACC runs and track successful and failed debits.
- Investigate reasons for rejected or returned transactions and coordinate resolutions with the bank and internal teams.
- Maintain updated DDACC mandates and ensure customer banking details are accurate and protected.
- Liaise with Bank Operations Teams on all DDACC-related issues.
B. Real Pay Collections Processing
- Prepare and upload Real Pay payment files in line with the repayment schedule.
- Track and analyses daily Real Pay collection results.
- Resolve rejected, disputed, or reversed Real Pay transactions.
- Ensure all Real Pay mandates are up to date and compliant.
C. Reconciliations & Reporting
- Perform daily, weekly, and monthly reconciliations between bank collections, the core finance/loan system, and the general ledger.
- Ensure timely posting of receipts and adjustments.
- Prepare collection performance reports for Management (e.g., success rates, rejection trends, exception items).
- Track and follow up on pending reversals, unpaid transactions, and discrepancies.
D. Customer & Branch Support
- Resolve customer queries related to DDACC and Real Pay deductions.
- Provide guidance to branches on mandate processing, form completeness, and banking detail verification.
- Support the Credit Control team in following up on failed deductions.
Requirements:
- Diploma or Degree in Accounting, Finance, Banking, or related field.
- Minimum 3 years’ experience in banking operations, collections, reconciliations, or payment processing.
- Experience with DDACC, Real Pay, or digital collections systems is an added advantage.
- Proficiency in Excel and financial systems.
How to Apply
If you are passionate about leading sales teams and driving business success, we’d love to hear from you!
- Attach your CV, Professional and Academic qualifications, copy of NRC as one file
2. The file name should follow this format: Name_Position_Location
- Send to jobs.spectrumcredit@gmail.com and jobs.spectrummatero@gmail.com
ENSURE YOU CLEARLY STATE THE JOB TITLE AND BRANCH YOU APPLYING FOR IN THE SUBJECT LINE.
Application deadline: 13th February 2026
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR AN INTERVIEW.
