Description
Operations Associate and merchandising is a hybrid role between design, sales and merchandising. You will need to learn both skills to be able to do the roles effectively. The operations role has an additional focus on inventory management and documentation. Key parts of the role include preparing quotations, invoices, proforma invoices, delivery notes and even some level of collection works. It’s essential the operations personnel are able to keep accurate inventory and provide this information to sales teams so they can in turn provide customers with accurate stock. Central to their success is managing the POS stock snapshot feature which shows all the stock in one page.
>Data Entry for events based.
>Quality Control
>Work Orders (After PO, The designers & operations team coordinate to create digital mockup with all details)
>Plan for the next 48 hours
>Worst case scenario - Warehouse 3% accuracy, Store 1% accuracy
>Coordinating Content Creation
>Organize stock layout in containers
>Stock audits at the store
>Event planning with sales teams
>Keep all pictures updated in the POS
>Know how to generate and maintain Key Documentation - Quotation, PO, WO, PI, TI, DN
>Data Backups - Clean up of PCR and champion of PCR
>Organize and track samples
Soft Skills
Absorb pressure
Follow procedures
Get along with production team/sales team/superiors
Manage upwards
Flexible enough to meet exacting customer standards
Managing Consumables (Especially perishable consumables)
Efficient in improving standards
Operations Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as operationsAssociate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Roles & Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers needs and provide assistance and information on product features.
- Welcome customers to the store/office and answer their queries.
- Follow and achieve the department's sales goals on a monthly, quarterly and yearly basis &“Go the extra mile” to drive sales.
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design, developing new products)
Past Experiences
- Proven work experience as a Corporate Sales Associate, Sales Rep. or similar role.
- Track record of over-achieving sales quota
Critical Skills (Must Have)
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Working knowledge of customer and market dynamics and requirements
- Must have basic/vast knowledge of Excel
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
Preferred Skills (Nice to have)
- Ability to perform under pressure and address complaints in a timely manner
- Solid communication and interpersonal skills
- Must have a Valid drivers license
- Availability to work long hours
