Department: Customer Service / IT Support
Reports To: Customer Support Manager or Operations Manager
Position Overview
Ztech Consultancy is seeking a dedicated and customer-focused Customer Support Specialist to join our growing team. The successful candidate will be responsible for assisting clients with technical inquiries, resolving product or service issues, and ensuring a high standard of customer satisfaction.
This role requires strong communication skills, attention to detail, and the ability to troubleshoot and resolve customer concerns efficiently and professionally.
Key Responsibilities
- Serve as the primary point of contact for customers via email, phone, or chat.
- Respond promptly to client inquiries and provide accurate information about products and services.
- Diagnose and troubleshoot basic technical issues or escalate complex cases to the appropriate team.
- Maintain records of customer interactions, issues, and resolutions in the support system.
- Follow up with customers to ensure their technical issues are fully resolved.
- Collaborate with internal teams to improve processes and customer experience.
- Provide feedback to the development or operations team regarding recurring issues or client needs.
- Ensure customer satisfaction and maintain a professional tone in all communications.
Qualifications & Skills
- Diploma or Degree in Information Technology, Business Administration, or a related field.
- Proven experience in customer service, helpdesk, or technical support (IT industry preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficient with customer service software, ticketing systems, or CRM tools.
- Ability to work independently and handle multiple inquiries efficiently.
- Patience, professionalism, and empathy when dealing with clients.
Preferred Attributes
- Experience working in an IT or consultancy environment.
- Basic understanding of networking, software troubleshooting, or cloud-based tools.
- A proactive approach to identifying and solving problems.
Salary & Benefits
- Competitive salary based on experience.
- Performance review after 7–12 months with possible salary adjustment.
- Opportunities for growth and professional development.
- Supportive and collaborative work environment.
How to Apply
Interested candidates are invited to send their CV and cover letter to:
📧ZTech.Consultancy@outlook.com
Please use the subject line: Customer Support Specialist – [Your Name]
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
