ONLY APPLICANTS WITH ACTUAL CUSTOMS CLEARING EXPERIENCE WILL BE CONTACTED
Job Title: Customs Clearing Officer
Location: Zambia
Reports to: Operations Manager
Job Purpose
To ensure smooth, timely, and compliant processing of customs clearance documentation for imports, exports, and transit shipments. The Customs Clearing Officer will be responsible for liaising with customs authorities, clients, and internal teams to guarantee accurate declarations, duty payments, and adherence to all Zambia Revenue Authority (ZRA) requirements, while effectively using the company’s logistics software for job management and reporting.
Key Responsibilities
- Receive, verify, and prepare customs documentation for imports, exports, and transits in compliance with ZRA and statutory requirements.
- Process entries and lodge declarations on the ASYCUDA World system within set timelines.
- Accurately capture and update clearance processes in the company’s logistics management software to ensure real-time visibility of operations.
- Liaise with ZRA officials to resolve queries, inspections, or documentation issues.
- Track shipments and update clients and internal teams on clearance progress.
- Ensure timely payment of duties, VAT, and related charges.
- Maintain accurate records of customs entries, releases, and supporting documentation.
- Handle bond and transit documentation where applicable.
- Escalate any challenges or delays to the Supervisor/Manager for resolution.
- Build and maintain positive relationships with customs officials, clients, and transporters.
- Comply with all company policies, standard operating procedures, and service level agreements.
Qualifications & Experience
- Grade 12 Certificate (minimum).
- Diploma or certificate in Customs Clearing & Forwarding, Logistics, or related field (advantageous).
- At least 3 years’ experience in customs clearance within Zambia.
- Practical knowledge of ASYCUDA World system is essential.
- Strong understanding of customs tariffs, regimes, and ZRA regulations.
- Experience in handling RIT, RIB, imports, and exports.
- Experience with logistics or ERP systems/software for clearance tracking and reporting.
Skills & Competencies
- Attention to detail and high level of accuracy.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Good problem-solving and negotiation skills.
- Computer literacy (MS Office, ASYCUDA, logistics software).
- Team player with ability to work independently when required.
